Service Advisor
4 weeks ago
Job Summary:
Wheels is seeking a skilled Service Advisor to manage maintenance repairs on behalf of our clients. As a key member of our team, you will negotiate with vendors on proper repair procedures, cost-effective pricing, and vehicle downtime. Your attention to detail and ability to interpret client instructions will ensure that repairs are completed safely and efficiently.
Key Responsibilities:
• Authorize mechanical repairs on behalf of Wheels' clients
• Ensure safety-related and scheduled repairs are completed
• Approve proper repairs based on mileage, months in service, and prior repair history
• Negotiate the cost of repair to published fleet prices or pre-negotiated Wheels Network rates and times
• Adhere to current parts and labor reference guides for parts pricing and labor times
• Manage client authorizations limits and instructions
• Conduct proper follow-up on all down vehicles and pending transactions
• Resolve transaction discrepancies with vendors
• Escalate client approvals to team lead or mentor when appropriate
• Document client savings
• Clearly and accurately document transactions in activity logs
• Submit all component failures repaired at dealerships to the warranty team that qualify for goodwill adjustments
Requirements:
• ASE C1 certification and one of the following A4, A5, A6, or A7 within the first 12 months
• 1-2 years of automotive experience or equivalent technical education
• High school diploma or equivalent required
• Fleet industry experience a plus
• Some college preferred
Work Environment:
This position operates in a professional office environment in Georgia or Illinois. The ideal candidate will be able to work in a fast-paced environment and maintain a high level of accuracy and attention to detail. If you are a motivated and detail-oriented individual who is passionate about the automotive industry, we encourage you to apply for this exciting opportunity.
Wheels is an Equal Opportunity Employer:
We are committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities, and protected veterans. We are a drug-free workplace and administer all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law.
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