Aftercare Case Manager I
4 weeks ago
At the Colorado Coalition for the Homeless, we are committed to delivering services and making employment-related decisions without regard to age, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.
Job SummaryWe are seeking an experienced Aftercare Case Manager I to join our team. The successful candidate will provide comprehensive, structured, and trauma-informed case management support to participants in our Grant Per Diem (GPD) Programs. This position will work collaboratively with property managers, case managers, clinicians, housing navigators, and VA liaisons to support housing transition and ensure that each resident receives the support and services they require to maintain their housing and support recovery.
Key Responsibilities- Provide excellent internal and external customer service, behaving in a manner that cultivates trust, respect, and teamwork.
- Provide comprehensive, structured, and trauma-informed case management support, coordination of care, documentation of progress, service tracking and outcome evaluation, and group support for participants in a timely, organized, and accurate manner.
- Meet with clients in community (i.e. home visits) to assess and monitor client needs for six (6) months after successful program completion (to include crisis intervention, as necessary).
- Accesses goods/services according to client need. This will include, but is not limited to, housing, vocational services, budgeting, personal identification information, benefits acquisition, health insurance, food, treatment, etc.
- Works cooperatively/proactively with property managers, case managers, clinicians, housing navigators, and VA liaisons to support housing transition.
- Ensures that each resident is receiving the support and services they require to maintain their housing and support recovery.
- Provides weekday services to program participants that will include, on a limited basis, evenings, weekends, and on-call as needed.
- Completes all documentation and data entry as required, in a timely manner (Progress notes, Electronic Health Record, Homeless Management Information System, Case Manager Toolbox, etc).
- Record all services in a timely and complete fashion in the EHR.
- Maintain up to date records in EHR.
- Record telephone and other communications as needed in the EHR.
- Manage tasks and scanning as needed to have a complete and current chart.
- Maintain accurate information regarding client's insurance status.
- Utilize the EHR and any future upgrades as directed.
- Completes quarterly VA reports and reviews with Program Manager.
- Manages referrals and maintains grant census.
- Provides some training and support to grant staff.
- Collaborates with Program Manager and Director on the budget.
- Participates in monthly VA national calls.
- Collaborates with Program Manager on program development and growth.
- Generates and manages referrals from external community partners. Maintains relationships with external partners.
- Participates in weekly individual supervision with Program Manager.
- Provides welfare and safety checks as needed.
- Assists residents to develop money management skills.
- Serves as a liaison between clinical staff and property management staff.
- Provides transportation for residents as needed and appropriate.
- Utilizes cell phone as necessary.
- Performs other duties as assigned.
- Bachelor's Degree in a Human Services Related field is preferred.
- Must have knowledge, work history, and education specific to Substance Use, Behavioral Health, Homelessness, and/or issues impacting Veterans.
The Colorado Coalition for the Homeless is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, flexible spending accounts, and retirement plan matching contributions.
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