Customer Service Director

1 day ago


Oceanside, California, United States Sprouts Farmers Market Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Director to lead our team at Sprouts Farmers Market. As a key member of our leadership team, you will be responsible for driving customer satisfaction and delivering exceptional service in a fast-paced environment.

Key Responsibilities
  • Lead front-end operations and oversee store operations in the absence of senior management
  • Develop and implement strategies to drive customer satisfaction and loyalty
  • Collaborate with cross-functional teams to ensure seamless execution of sales promotions and events
  • Mentor and develop high-performing team members to achieve sales and service goals
  • Analyze sales data and customer feedback to inform business decisions and optimize store performance
Requirements
  • 5+ years of retail management experience with a focus on customer service and sales growth
  • Proven track record of driving customer satisfaction and loyalty through innovative programs and initiatives
  • Excellent communication and leadership skills, with the ability to inspire and motivate high-performing teams
  • Strong analytical and problem-solving skills, with the ability to interpret sales data and customer feedback
  • Bachelor's degree in Business Administration or related field
Benefits
  • Competitive salary range: $60,000 - $90,000 per year
  • Opportunities for career growth and professional development
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off and holidays
Why Join Our Team?

Sprouts Farmers Market is a rapidly growing company that is passionate about inspiring people to live healthy lives. We offer a dynamic work environment, competitive compensation and benefits, and opportunities for career growth and professional development.



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