End-User Compute Specialist
2 days ago
We are seeking a skilled End-User Compute Specialist to join our team at Optimum, a leader in the fast-paced world of connectivity. This exciting role involves managing and supporting our end-user computing environment, ensuring the stability, integrity, and efficient operation of the systems that support core organizational functions.
Key Responsibilities:
- Manage and support the end-user computing environment, ensuring the highest level of performance and user satisfaction.
- Provide daily management and support of the SCCM and Intune environments.
- Serve as the escalation point for the Service Desk and Deskside support group for Windows and Mac OS/software issues.
- Administer user workstations through the SCCM Console, including software deployment, monthly security update deployment, and remote control for individual troubleshooting sessions.
- Support VMware Horizon VDI workstations to ensure near-zero downtime for remote customer service agents.
- Review and deploy Corporate Windows Image and Windows Feature Updates seasonally.
- Ensure compliance with organizational standards and security policies.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent work experience.
- 3+ years of experience in SCCM and Intune administration and troubleshooting.
- Strong understanding of Windows Desktop and Mac OSes, as well as software management, packaging, and deployment.
- Familiarity with VMware Horizon VDI workstation support.
- Ability to work independently and as part of a team, with a focus on customer service.
- Excellent problem-solving skills and the ability to manage multiple tasks simultaneously.
The ideal candidate will have a proven track record of delivering high-quality results, collaborating effectively with cross-functional teams, and driving process improvements. If you are passionate about providing exceptional customer experiences and staying up-to-date with the latest technologies, we encourage you to apply.
This role offers an estimated salary range of $85,000 - $115,000 per year, depending on qualifications and experience. At Optimum, we value our employees' contributions and offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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