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Media Debt Collection Specialist

1 month ago

Atlanta, Georgia, United States Szabo Associates Full time
Job Overview

Szabo Associates is seeking a highly skilled Media Debt Collection Specialist to join our team. As a key member of our collection team, you will be responsible for effectively managing collection activities of 3rd party commercial accounts receivable on behalf of our clients.

The ideal candidate will have a minimum of 1-3 years of credit and collection experience in a structured yet fast-paced collection and sales climate. Sales experience is a plus. The successful candidate will possess excellent verbal and written communication/presentation skills, as well as the ability to work well in a fast-paced environment and under continual deadline pressure.

Key Responsibilities:

  • Establish and maintain collection and sales standards, processes, and methodologies that are in compliance with company policies, procedures, and service standards.
  • Perform high production standards to resolve accounts on a timely basis from start to finish, including a high output of daily calls (100+) in an effort to contact debtor accounts.
  • Perform payment negotiations to secure payment in full or establish reasonable repayment schedules by telephone, coupled by written communication and in-person/field visits.
  • Perform initial and ongoing skip tracing, including asset and background investigations into business accounts and its principals to determine the status of a debtor company and its ability to pay.
  • Research and resolve account discrepancies.
  • Perform monthly, quarterly, and annual cash collection and sales forecasts.
  • Understand current industry market trends in determining adjustment of strategic goals and priorities.
  • Maintain effective work-related communication with all team members.
  • Provide quality, professional, and prompt customer service to all internal and external clients.
  • Provide clients with verbal and written educated recommendations concerning payment terms, settlement, write-off, and litigation decisions.
  • Initiate contact with clients and prospective clients by telephone, written communication, and in-person meetings with credit and C-suite executives, not limited to trade conferences (travel may be required), to service, maintain, and promote client relations and new sales.

Requirements:

  • A minimum of 1-3 years of credit and collection experience in a structured yet fast-paced collection and sales climate. Sales experience is a plus.
  • College degree preferred. High School diploma considered with comparable experience.
  • Excellent verbal and written communication/presentation skills.
  • Maintain a positive and cooperative rapport with staff, management, and clients.
  • Excellent computer, technical skills, Word, Excel, PowerPoint, typing, internet knowledge, emails, Windows-based systems, with the ability to adapt to technical upgrades, including but not limited to video conferencing, etc.
  • Work well in a fast-paced environment.
  • Work under continual deadline pressure with extreme accuracy.
  • Work in compliance with the company's policies and procedures.
  • Ability to work extra hours if needed.
  • Strong math and data analysis skills.
  • Proven proficiency in prioritizing critical issues.
  • Demonstrated planning and organizational skills.
  • Demonstrated proficiency in both time management and conflict resolution.
  • Ability to work in a team environment.
  • Ability to work independently in a challenging environment.
  • Knowledge of litigation and bankruptcy process is a plus.
  • Knowledge of business entities in relation to accounts receivable collections is a plus.
  • Skip trace knowledge.
  • Familiar with the Fair Debt Collection Practice Act (FDCPA).
  • Career-minded in the collections and sales field.
  • Excellent energy level.
  • Project an appropriate professional appearance and demeanor.
  • Maintain confidentiality by not discussing internal matters, company strategies, client's proprietary information, personal matters, wage and salary information, or any sensitive information with clients, competitors, listeners, the media, or inappropriately with co-workers, and by not distributing proprietary research or other information to our competitors.

Physical Demands:

  • Receive, process, and maintain information through oral and/or written communication effectively.
  • Substantial physical movements (motions) of the wrist, hands, and/or fingers.

About Szabo Associates:

Szabo Associates is a leading media debt collection company with over 50 years of experience. We pride ourselves on our personal, professional approach to debt collection and our success rate of resolving more than 50% of collection issues within 90 days.

We select employees through a stringent hiring process that places a premium on character, personality, intelligence, self-reliance, and an ability to learn from training and experience. Our team members average 25 years of commercial collection experience and 14 years with Szabo Associates.

Szabo Associates is an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth, and related medical conditions, and disability, conviction (limited) or other legally protected status.

Szabo Associates is a Drug-Free Workplace.