Director of Site Reliability Engineering

2 days ago

Boston, Massachusetts, United States Red Hat Full time
About the Job

The Red Hat Site Reliability Engineering (SRE) team is seeking a Director, Site Reliability Engineering to lead our managed OpenShift cloud service offerings. As a Director of SRE, you'll oversee a region of SRE teams in the development and operations of our managed OpenShift services.

Key Responsibilities
  • Hire, develop, and retain SRE Managers and SRE engineering leads
  • Coach Managers and engineering leads on SRE principles: automation, toil reduction, and root cause analysis
  • Manage high-visibility project delivery, including estimation, schedule, risks, and dependencies
  • Meet with customers in pre-sales and post-sales situations, supporting deep-dive conversations on product capabilities and escalation / problem resolution surrounding incidents
  • Design processes and communication norms that facilitate coordination across a fast-moving, fast-growing, diverse global team
  • Lead your team through frequent changes in organization, process, and technology commensurate with a high growth cloud service in a competitive market
  • Resolve customer issues in cooperation with Red Hat's global customer support team
  • Participate in a periodic 24x7 management escalation on-call rotation
  • Design organizational structures to support a global team experiencing rapid growth
  • Negotiate priorities and tradeoffs with product management and engineers
Requirements
  • 8+ years experience managing engineering teams
  • 4+ years managing engineering managers
  • 4+ years leading distributed, remote teams working across multiple time zones
  • Ability to discuss complex technical issues with SREs, product managers and less-technical stakeholders, including customers and senior leaders
  • 8+ years with project management methodologies such as Agile Scrum, Kanban
  • 1+ years of experience with cloud providers such as Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure
  • 1+ year(s) of experience with Kubernetes is a plus
About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more

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