Operations Director for Family Entertainment Center
6 days ago
At Launch Family Entertainment, we're seeking an experienced Operations Director to join our team
We're an innovative leader in the family entertainment industry, pushing boundaries with new attractions and a focus on exceptional guest experiences.
The estimated salary for this role is $65,000 - $80,000 per year, depending on experience and qualifications.
As our Operations Director, you'll provide strategic leadership and direction to positively impact business results. Your key responsibilities will include:
Human Resources- Lead and influence management staff through effective motivation and delegation of managerial duties.
- Promote positive employee relations and high staff morale by fostering open communication and executing employee performance reviews.
- Cultivate a strategic team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.
- Deliver the highest standard of customer service while maintaining brand and operational standards.
- Resolve customer complaints efficiently and effectively, ensuring customers leave with a positive outlook.
- Utilize company tools to develop manager and staff schedules, ensuring they're available two weeks in advance.
- Ensure building schedules are produced three months out and available to customers.
- Schedule labor as required by anticipated business activity, meeting labor cost objectives.
- Run MOD shifts as needed, mastering the Point of Sale System.
- E nsure food and products are prepared according to facility recipes and standards.
- Maintain equipment cleanliness and condition through personal inspection and preventative maintenance programs.
- Bachelor's degree and/or 4 years of high-volume family entertainment facility experience.
- Ability to maintain professionalism internally and externally, at all times.
- Previous experience as a manager in a guest-facing environment.
- Experience with team scheduling, proven ability to prepare and manage a budget.
- Proven ability to motivate a team and drive culture to create results.
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