Application Support Manager
3 weeks ago
The Application Support Manager is responsible for leading a team of Support Specialists to ensure efficient resolution of support tickets and calls. This role involves mentoring team members, establishing support standards, and developing metrics to assess team performance.
Key Responsibilities:
Mentor and guide Support team members to facilitate professional growth and conduct regular performance reviews.
Establish and uphold support standards to maintain consistency in team workflows.
Develop and maintain Support metrics to assess team performance and identify areas for improvement.
Recruit, onboard, and train new staff members to build a highly skilled and motivated Support team.
Requirements:
Bachelor's degree in computer science, information technology, or related field.
Five+ years of experience in support center settings, with two+ years in a leadership role.
Excellent communication and leadership skills.
Benefits:
Full medical, dental, life, and disability insurance plans.
Ample paid vacation and holiday time.
Competitive 401(k) retirement savings program.
Subsidized child care and fertility benefits.
Paid parental leave.
All necessary hardware and software provided.
Personal development opportunities.
Work Environment:
The Application Support Manager works in an office environment and from home according to BT's WFH rules.
Power Home Remodeling Group is an equal opportunity employer, committed to hiring a diverse and talented workforce. If you have a disability or special need that requires accommodation, please submit the accommodation request to
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