Store Management Professional
7 days ago
We are seeking a dedicated and proactive Store Supervisor to oversee daily operations and ensure exceptional customer service at our store. The ideal candidate will possess strong leadership skills, a commitment to employee development, and a keen eye for inventory management.
Job Summary:This role is crucial in fostering a positive shopping experience and maintaining store standards.
Responsibilities:- Learn and be able to provide services of the store to include; mixing paint, cutting keys, propane fills, threading/cutting pipe, and cutting glass/plexiglass.
- Identify and implement training and professional development opportunities for staff to support their growth.
- Oversee front-end operations, assisting cashiers with returns, refunds, exchanges, check approvals, change requests, and drops.
- Uphold store safety standards and lead team safety meetings.
- Greet every customer as they enter the store and ensure a welcoming environment.
- Manage incoming phone calls professionally.
- Ensure every customer receives outstanding service, including personal engagement and support for project customers and associates.
- Responsible for the properly opening and closing of the store.
- Provide daily work direction to staff, clearly allocating work duties.
- Monitor employee performance and productivity, offering constructive feedback.
- Train new employees on job responsibilities and provide ongoing training for existing staff.
- Assist in performance evaluations and provide input as needed.
- Address performance management issues or disciplinary actions, with guidance from the manager.
- Participate in the employee selection process as assigned.
- Track inventory levels on all retail products and ensure accuracy.
- Maintain the condition and organization of inventory within the store.
- Uphold merchandising standards, operational excellence, and overall store appearance and cleanliness.
- Complete price changes, bin tag updates, and signage for merchandise.
- Demonstrate quick problem-solving abilities in a professional manner.
- Strong merchandising experience and an eye for detail.
- Previous experience in a supervisor role or retail management, preferably with Ace Hardware.
- Proven ability to supervise and coach employees effectively.
- Excellent interpersonal skills with a positive attitude.
- Reliability and flexibility in work schedule, including nights and weekends.
- A strong sense of integrity and commitment to team success.
The estimated salary range for this role is $18.00 - $24.00 per hour, depending on experience.
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