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Call Center Representative

1 month ago

Oceanside, California, United States Frontwave Credit Union Full time
About the Role

We are seeking a highly motivated and customer-focused Call Center Agent to join our team at Frontwave Credit Union. As a key member of our sales and service team, you will be responsible for promoting and providing a full range of financial products and services to our members.

Key Responsibilities
  • Process member requests and provide information about credit union products and services.
  • Perform account research, process account transfers, and accept wire transfers and Western Union requests.
  • Cross-sell credit union products and services to increase household penetration.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • One to two years of experience in a call center environment or financial institution.
What We Offer

As a valued member of our team, you can expect:

  • Competitive pay and benefits, including 401k matching and mortgage and auto discounts.
  • A comprehensive training program to help you succeed in your role.
  • A collaborative and supportive work environment.
Service Excellence Standards

We are committed to delivering exceptional service to our members and each other. Our Service Excellence standards include:

  • We see it. We own it. We get it done.
  • We ignite positive experiences.
  • We do things right every time.
  • We are collaborators - united, cohesive and engaged.
  • We innovate and evolve.
  • We create memorable experiences for life.
  • We start with me.