IT Support Specialist

5 days ago


Phoenix, Arizona, United States MBI Industrial Medicine Full time

MBI Industrial Medicine is a leading operator of occupational medical clinics, providing innovative and accessible care to individuals injured at work.

The estimated salary for this role is $55,000 - $65,000 per year, based on industry standards and the location of Phoenix, AZ.

About Us

We prioritize providing excellent customer service and technical support to our employees. As an IT Support Specialist, you will be the first point of contact for employee inquiries and requests, ensuring timely and effective resolution of technical issues.

Job Summary

This role requires a solid understanding of Information Technology equipment, products, and concepts. You will assist the Service Delivery Manager and provide support to the entire department, prioritizing and responding to employee technical needs through help desk ticketing applications.

Duties and Responsibilities

  • Diagnose, support, and resolve technical issues for employees using standard imaging tools and Microsoft 365 applications.
  • Provide support on all IT-related issues as needed, including troubleshooting and diagnostics throughout the problem-solving process.
  • Prioritize and respond to employee technical needs through help desk ticketing applications.
  • Deliver and set up end-user PCs, utilizing standard imaging tools and Microsoft 365 applications.
  • Assist in the configuration of end-user equipment, hardware, software, peripherals, phones, tablets, and IT equipment moves.
  • Track inventory for computers, peripherals, and mobile devices.
  • Set up end-user profiles for networking, Microsoft 365 onboarding, offboarding, and various applications utilized by the company.
  • Coordinate timely repair of computer equipment, cell phones, and peripheral equipment covered by third-party vendors.
  • Maintain accurate and updated documentation, including knowledgebase articles.
  • Produce activity and status reports as requested.
  • Work on projects and upgrades as the company grows and technology changes.

Required Skills and Qualifications

  • Experience diagnosing and repairing laptops, PCs, and printers required.
  • Understanding of networking, including IP Addressing, DHCP, and DNS, network printing, and mapping network drives.
  • Experience with Microsoft 365 products, including installation and support.
  • Microsoft SharePoint and Teams sites experience a plus.
  • Experience administering Microsoft Active Directory.
  • Experience with ticketing systems, Zendesk experience is a plus.
  • Experience supporting 600+ users.
  • Must possess excellent written and verbal communication and customer service skills.
  • Willingness to learn new technologies as they arise, such as Cloud Solutions and Automation.

Education and Experience

  • Associates degree or higher preferred in a technical or computer science discipline; IT certifications without a degree or other equivalent will be considered.
  • Minimum 3+ years' experience working in IT Support or Helpdesk role is required within a Windows OS-based environment.
  • CompTIA A+ certification a plus.
  • Experience in the medical industry is a plus.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Benefits

At MBI Industrial Medicine, we value our employees and offer a range of benefits to ensure their well-being and success:

  • Group Medical, Dental, and Vision Insurance.
  • Life, Short-Term, and Long-Term Disability Insurance.
  • 401(K) with company match.
  • Generous Paid Time Off.
  • Colleague Referral Bonus Program.


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