Business Development Representative

6 days ago


Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full time

We are seeking a skilled Business Development Representative to join our team at Maplecrest Ford Lincoln. In this role, you will be responsible for responding to internet leads, confirming sales appointments, and performing long-term follow-up on all unsold customers.

As a BDC Representative, you will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership. You will also cultivate engaged, intelligent, and consistent staff, and contribute to high scores for the manufacturer's customer satisfaction index (CSI).

Key Responsibilities:

  • Create and maintain effective internet and business development processes for both sales and service
  • Manage a group of customer service representatives in a call center environment
  • Develop and maintain new hire and interview processes for all BDC reps/appointment coordinators
  • Cultivate engaged, intelligent, and consistent staff
  • Attract potential clients and retain current clientele through product and service inquiries via phone and/or internet
  • Contribute to high scores for the manufacturer's customer satisfaction index (CSI)

Benefits:

  • Paid training
  • bonuses
  • Health, dental, vision, life, disability insurance
  • Employee purchase program

The salary for this position is estimated at $55,000-$65,000 per year, depending on experience. If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply.



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