Parking Compliance Specialist

4 days ago


Palo Alto, California, United States SP+ Full time

Company Overview

SP+ is a leading provider of parking management services, dedicated to making every moment matter for a world on the go. Our team is passionate about delivering exceptional customer experiences and prioritizing each and every moment.

Estimated Salary Range: $23.50 - $24.00 per hour

Job Summary

We are seeking highly motivated and detail-oriented individuals to join our team as Parking Compliance Specialists. As a key member of our team, you will play a vital role in ensuring compliance with parking policies and regulations in public areas.

Key Responsibilities

  • Provide excellent customer service by answering questions regarding directions, events, building locations, and parking policies.
  • Issue citations and warnings for non-compliance using a computerized handheld device or manual tickets. Impound, boot, or relocate vehicles as directed.
  • Work independently, exercising proper judgment, tact, and diplomacy when dealing with people.
  • Assist maintenance staff with parking equipment and facility upkeep, including inspecting and assessing lots for maintenance issues, painting, cleaning, and repairing meters and machines.
  • Assist in the collection and security of all monies received through parking meters, multi-space machines, pay-on-foot technology, and other means of collecting parking revenues and fees.
  • Support event staff with activities related to parking for events, including setup, traffic control, receipt of payment for parking, and lot usage control.
  • Support office staff with permit sales during peak seasons, including data entry, collating mailings, and providing frontline customer service.

Required Skills and Qualifications

To succeed in this role, you must possess excellent communication skills, be able to work independently, and have a strong understanding of geography, hazards, and safety precautions. You should also be able to use a handheld computer, operate a motorized vehicle or bicycle, and understand and apply parking regulations.

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, long-term disability, life insurance, accident insurance, 401(k), and paid time off.

Physical Demands and Work Environment

This role requires regular standing, walking, and use of hands to finger, handle, or feel. You will regularly be exposed to outside weather conditions, including snowstorms and extreme heat. Safety consciousness is paramount at all times.



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