Branch Manager
1 week ago
American Heritage Federal Credit Union is seeking a highly skilled and experienced Branch Manager to lead our Children's Hospital Branch. As a key member of our team, you will be responsible for guiding branch office staff in providing exceptional service to members, ensuring a positive and productive work environment, and driving business growth.
Key Responsibilities- Leadership and Management
- Supervise and mentor branch staff to achieve high levels of customer satisfaction and employee engagement.
- Develop and implement strategies to improve branch performance, productivity, and efficiency.
- Customer Service
- Ensure that members receive exceptional service, resolving issues and concerns in a timely and professional manner.
- Develop and maintain strong relationships with members, understanding their needs and preferences.
- Business Development
- Identify and pursue opportunities to grow branch business, including new account openings and loan sales.
- Develop and implement marketing strategies to promote branch services and products.
- Operational Excellence
- Ensure that branch operations are running smoothly, efficiently, and in compliance with regulatory requirements.
- Monitor and analyze branch performance metrics, making adjustments as needed to improve results.
- Education
- Bachelor's degree in Business, Finance, or a related field, or equivalent work experience.
- Experience
- At least three years of branch management experience within a financial institution.
- Skills
- Advanced working knowledge of PC applications, including Microsoft Office and financial software.
- Excellent communication, interpersonal, and leadership skills.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
American Heritage Federal Credit Union offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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