Branch Manager

1 week ago


Philadelphia, Pennsylvania, United States American Heritage Federal Credit Union Full time
Job Summary

American Heritage Federal Credit Union is seeking a highly skilled and experienced Branch Manager to lead our Children's Hospital Branch. As a key member of our team, you will be responsible for guiding branch office staff in providing exceptional service to members, ensuring a positive and productive work environment, and driving business growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and mentor branch staff to achieve high levels of customer satisfaction and employee engagement.
    • Develop and implement strategies to improve branch performance, productivity, and efficiency.
  • Customer Service
    • Ensure that members receive exceptional service, resolving issues and concerns in a timely and professional manner.
    • Develop and maintain strong relationships with members, understanding their needs and preferences.
  • Business Development
    • Identify and pursue opportunities to grow branch business, including new account openings and loan sales.
    • Develop and implement marketing strategies to promote branch services and products.
  • Operational Excellence
    • Ensure that branch operations are running smoothly, efficiently, and in compliance with regulatory requirements.
    • Monitor and analyze branch performance metrics, making adjustments as needed to improve results.
Requirements
  • Education
    • Bachelor's degree in Business, Finance, or a related field, or equivalent work experience.
  • Experience
    • At least three years of branch management experience within a financial institution.
  • Skills
    • Advanced working knowledge of PC applications, including Microsoft Office and financial software.
    • Excellent communication, interpersonal, and leadership skills.
    • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
What We Offer

American Heritage Federal Credit Union offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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