E-Commerce Operations Manager

7 days ago


Lake Grove, New York, United States Whole Foods Full time
Job Overview: Whole Foods Market is a leader in the natural foods industry, committed to providing high-quality products and exceptional customer service. As an E-Commerce Operations Manager, you will play a critical role in driving the success of our online business, ensuring seamless execution of online orders, and delivering a world-class customer experience.

About the Role: In this role, you will lead cross-functional teams to develop and implement strategies to drive online sales growth, improve operational efficiency, and enhance the overall e-commerce experience. You will analyze data, identify opportunities for improvement, and make recommendations to senior leadership. You will also collaborate with our store teams to ensure a cohesive and integrated approach to customer service and online order execution.

Responsibilities:
  • Develop and implement strategies to drive online sales growth and improve operational efficiency.
  • Analyze data to identify opportunities for improvement and make recommendations to senior leadership.
  • Lead cross-functional teams to execute online orders and deliver a world-class customer experience.
  • Collaborate with store teams to ensure a cohesive and integrated approach to customer service and online order execution.

Requirements: To be successful in this role, you must have 12+ months retail experience, strong analysis skills, excellent interpersonal and motivational skills, and the ability to perform task management and balancing dynamic customer flows. You must also be proficient with email, Microsoft Office, and operations-related applications.

Benefits: As a valued member of our team, you will receive a competitive salary range of $17.50 - $23.85 per hour, depending on experience. You will also enjoy a comprehensive benefits package, including health insurance, retirement plan benefits, and access to other benefit programs.

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