Food and Beverage Operations Manager

4 weeks ago

Iselin, New Jersey, United States Delta Woodbridge Full time
About Delta Woodbridge

Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. With a rapidly expanding presence in Europe, Latin America, and the Caribbean, our portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. Our company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. We also have the creativity and bandwidth to develop bespoke hotel brands and utilize industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, we are a trusted partner for top ownership groups and major hotel brands.

Location

Delta Hotels Woodbridge, formerly Renaissance Woodbridge Hotel, recently completed an expansive renovation. This newly transformed business hotel features modernized guest rooms, a reimagined lobby and lounge area, 25,000 sq. ft of meeting space, a newly designed restaurant (OLIO) and an impressive fitness center with indoor and outdoor swimming pools. The property is conveniently located near a variety of popular attractions, including the New Jersey Convention and Exposition Center, Menlo Park and Woodbridge Mall, PNC Bank Arts Center and Metro Park Train Station, allowing for a direct commute to NYC.

Job Description

The Food and Beverage Operations Manager is responsible for assisting in coordinating, supervising, and directing all aspects of F&B outlets operations, while maintaining a profitable F&B outlet and high-quality products and service levels. This individual is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Responsibilities
  • Oversee all aspects of the daily operation of the outlet.
  • Supervise outlet personnel.
  • Respond to guest complaints in a timely manner.
  • Work with other F&B managers and keep them informed of issues as they arise.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
  • Prepare and submit required reports in a timely manner.
  • Ensure preparation of required reports, including but not limited to Wage Progress, payroll, revenue, employee Schedules, quarterly action plans.
  • Monitor quality of service in F&B outlet.
  • Assist in menu planning and preparation.
  • Ensure compliance with all local liquor laws, and health and sanitation regulations.
  • Ensure compliance with SOPs in all outlets.
  • Ensure compliance with requisition procedures.
  • Be visible on the floor and assist staff as needed during each meal period.
  • Conduct staff performance reviews in accordance with Highgate Hotel standards.
  • Ensure the training of employees on SOPs and technical job tasks.
  • Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
  • Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
  • Complete tip reporting.
  • Understand, implement, and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
  • Ensure overall guest satisfaction.
Qualifications
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing name tags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.
  • Must have open availability 24/7 daily.
Estimated Salary

$65,000 - $85,000 per year, depending on experience and qualifications.

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