Front Desk Associate
4 weeks ago
We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox Downtown LA. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.
- Professionally greet members and guests
- Scan membership IDs upon member entrance
- Answer phones professionally
- Respond to member questions, concerns, and discrepancies
- Update members' accounts if needed
- Maintain an orderly and clean work area
- Ability to work opening/closing/mid-day shifts
- Ability to tour members
- Provide the highest level of customer service to members, prospective members, and guests
- Aid other departments with other related tasks
Requirements:
- Minimum of 1 year in customer service or related experience
- High school diploma/GED required or equivalent work experience
- Reliable, professional, computer literate, energetic, and friendly
- Preferably interested in health, fitness, and/or sports
- Must be friendly, vibrant, and outgoing
- Must be able to effectively communicate in person, via email, and via phone
Essential Physical Requirements:
- Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
- Must be able to perform pushing, pulling, and lifting up to 50lbs at a time
What We Offer:
- We offer competitive salary, benefits, and industry-leading commission opportunities for club employees
- Complimentary Club membership
- 30-50% discounts on all Equinox products and services, including Personal Training, Private Pilates, Spa, and Caf' services, and Shop items
Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/
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