Technical Support Operations Specialist
7 days ago
eTeam is seeking a highly skilled Technical Support Operations Specialist to join our team in Nashua, NH. This individual will be responsible for providing exceptional support services to internal and external customers.
Job SummaryThe successful candidate will work closely with various teams to ensure seamless delivery of services, manage customer inquiries, and maintain accurate records. This role requires strong technical skills, excellent communication abilities, and a keen eye for detail.
Key Responsibilities- Customer Service: Serve as the primary point of contact for Nashua's contracted customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Process Management: Manage the processing of completed work, including contractual and incident-based tasks.
- Asset Tracking: Be responsible for tracking all assets in clients' control, including outsourced, held, and exception cases.
- Deliverables Quality: Ensure the quality of Nashua's deliverables, including certificates and data publication, and participate in the Clean and Close process.
- Improvement Initiatives: Review and implement improvements to OSRP delivery processes and update the OSRP Service Delivery Guides accordingly.
To be successful in this role, you should have:
- A minimum of 3 years of relevant experience in a similar position.
- Solid working knowledge of Windows OS and MS Office applications, including Outlook, Teams, and Excel.
- Experience with database tracking and management systems.
- Strong interpersonal skills to effectively communicate with internal and external customers.
- Strong attention to detail, ability to multitask, and organizational skills.
- Able to understand general and technical aspects of contract requirements and processes.
- Ability to document processes and work instructions.
- Able to work with reports and perform data analysis.
eTeam offers a competitive salary range of $55,000 - $75,000 per year, depending on experience. Our team environment fosters growth, collaboration, and innovation. If you are a motivated and organized individual looking to make a difference in a dynamic company, apply now
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