Customer Service Representative

1 week ago

Simpsonville, South Carolina, United States YMCA of Greenville Full time
{"title": "Member Services Associate I", "description": "Job Summary

The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living, and social responsibility.

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Associate I. In this role, you will be responsible for delivering exceptional service to our members, guests, and program participants, while promoting memberships and programs.

Key Responsibilities
  • Provide excellent service to members, guests, and program participants, contributing to member retention.
  • Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
  • Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
  • Apply all YMCA policies dealing with member services.
  • Register and receipt monies for memberships and program participants.
  • Utilize Y computers with skill and proficiency.
  • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Adhere to policies related to boundaries with consumers.
  • Attend/complete required abuse risk management training.
  • Adhere to procedures related to managing high-risk activities and supervising consumers.
  • Follow mandated reporting requirements.
  • Adhere to job-specific abuse risk management responsibilities.
Requirements
  • High School diploma.
  • At least three months or more customer service/public relations experience required.
  • Must be detail-oriented, possess strong organizational skills, and have the ability to multi-task.
  • Ability to be efficient and productive in a fast-paced environment.
  • Must have enthusiasm and possess excellent customer service skills.
  • Excellent communication skills.
  • Intermediate to advanced computer skills.

Requires: CPR/First Aid, Blood Bourne Pathogen, and Child Abuse Prevention training within the first 30 days of employment.

", "lang_code": "en-US"}

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