Customer Experience Ambassador

7 days ago


Wexford, Pennsylvania, United States Goldfish Swim School - Wexford Full time

About Us: At Goldfish Swim School - Wexford, we strive to create a fun and supportive environment for our students to learn and grow. Our team is dedicated to providing exceptional customer service and ensuring that every family has an outstanding experience with us.

Salary: $17-$19 per hour, paid bi-weekly

Job Description:

We are seeking a highly skilled Member Experience Representative to join our team. As a key member of our front desk team, you will be responsible for managing front desk tasks, speaking to children and families, and maintaining a school that's set up for success at every lesson.

Your skills, knowledge, and fin-tastic personality are essential to your community and the families that we serve. You will introduce families to our program, guide new families through their first days at Goldfish, and support children as they progress from mini and junior swimmers to gliders to pros.

  • Initiating conversations with both new and returning families about our lessons, schedule, and curriculum.
  • Acting as a concierge to direct unanswerable questions to managers or pool deck supervisors.
  • Reviewing schedule openings and scheduling members into classes through our administrative system.
  • Using your expertise to address parent concerns and help them to resolve any issues they may have.

You will also be responsible for building relationships with parents and family members through excellent customer service, using observation, conversation, and sales and services skills to identify parent concerns and offer solutions, and making sure you and your team are set up for success at every lesson by preparing class schedules and reviewing that day's lessons for new, canceled or makeup students.

What We Offer:

  • A fun and tropical environment that's open all year round and is always 90 degrees and sunny.
  • Competitive pay from $17-19 per hour.
  • 5-8 hour shifts that are the same days and times each week so you always know when you're working.
  • Thorough, paid training, both online and in person, so you feel well-equipped to succeed in your position.
  • Recognition and rewards for your hard work - Gift cards, swag or pizza after a long day of lessons, staff outings, community involvement events like planting trees and feeding our first responders and company-sponsored events like baseball games, bowling, and water park tickets.
  • Free E&A ILTP (lifeguard, CPR & AED) certification.
  • Support from your leaders and your team both at work and in life - we believe in providing open, honest communication in a positive environment.

Requirements:

  • Ability to swim; everyone on our team is lifeguard, CPR & AED certified.
  • Ability to work the same scheduled days every week (Ex. Every Monday from 8:30-1:30) including one weekday evening and one weekend day per workweek.
  • Dedication to ensuring both customer success and the success of your school.
  • The ability to do quality work and represent Goldfish Swim School's mission to change lives and make a difference every day by going above and beyond with every detail.
  • Treating people with integrity, compassion, and trust.

Our Core Values:

We practice our core values as much as we practice our swim skills and seek out others who believe in doing the right things, making the right decisions, and teaching with integrity, compassion, and trust. We are continuously awarded as top employers from our community and from those who matter most - our team.



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