Medical Experience Specialist
5 days ago
One Medical is a healthcare provider dedicated to delivering exceptional patient experiences. Our innovative approach combines in-office and virtual care services, on-site labs, and programs for preventive care, chronic management, common illnesses, and mental health concerns.
The OpportunityWe are seeking a highly skilled Medical Experience Specialist to join our team. As an ambassador of patient care, you will be responsible for creating a seamless and positive experience for patients in our offices. You will remove barriers to care, ensure the office lobby reflects our brand standards, and provide support to leads, office managers, and providers as needed.
Key Responsibilities:- Provide exceptional patient service through impeccable C-I-CARE skills in all interactions
- Manage front-of-house duties, including check-in/check-out, insurance verification, and paperwork tasks
- Contribute to team development through rounding, attending team huddles, and participating in problem-solving initiatives
- Maintain our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life
- At least 1 year of experience in high-touch customer or patient-facing roles
- Strong written and verbal communication skills
- Experience working on collaborative, diverse, and feedback-driven teams
- A proven track record of persisting through change and adapting to challenges
We offer a comprehensive benefits package designed to support your well-being, growth, and financial security. Highlights include:
- Paid sabbatical after 5 and 10 years of service
- Employee Assistance Program for confidential advice and support
- Competitive medical, dental, and vision plans
- Free One Medical memberships for yourself and loved ones
- PTO cash outs and pre-tax commuter benefits
We offer a competitive salary of $24/hour plus 1.25x differential for eligible extended hours, reflecting our commitment to fair compensation and growth opportunities.
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