Retail Sales Specialist

3 weeks ago


Lyndhurst, Ohio, United States Chico's Full time
POSITION SUMMARY:

The Sales Associate plays a vital role in fostering a customer-centric and product-oriented sales environment, where our core values and guiding principles are integral to all store operations. This includes delivering an exceptional customer experience while maximizing profitability.


KEY RESPONSIBILITIES:
Achieving Sales Targets:

Contributes to the company's sales objectives by employing effective sales techniques and sharing product knowledge with customers. Recommends merchandise based on customer preferences and needs.

Stays informed about current promotions and sales, ensuring compliance with pricing and visual merchandising standards.

Maintains high standards in merchandise handling, presentation, and loss prevention, as directed by management.

Participates in visual merchandising initiatives, including monthly store setups and maintaining organized zones.


Enhancing Customer Experience:

Embodies and promotes the principles of Most Amazing Personal Service (MAPS), ensuring a seamless omni-channel experience for customers.

Addresses customer concerns promptly and efficiently.

Facilitates a quick and effective checkout process, remaining knowledgeable about payment policies, coupon acceptance, returns, exchanges, and security practices.

Encourages additional purchases at checkout, including gift card sales, and enrolls clients in the rewards program.

Maintains awareness of current product offerings and styles available both in-store and online.


Operational Excellence:

Assists in replenishment activities to ensure the store remains well-stocked and visually appealing.

Supports order fulfillment processes and maintains boutique cleanliness and organization.


Team Collaboration and Development:

Fosters an inclusive and collaborative environment for problem-solving.

Actively seeks personal development opportunities and welcomes constructive feedback.

Other responsibilities may be assigned as needed, with variations depending on the brand.


QUALIFICATIONS:
  • High School diploma or equivalent.
  • Preferred experience in retail or sales.
  • Must be at least 18 years old.
  • Strong communication and customer service skills.
  • Able to adapt to technology utilized by the company.
  • Excellent organizational skills and ability to multitask in a dynamic environment.
  • Ability to effectively communicate with customers, associates, and management.
  • Regular attendance is essential to fulfill company objectives, with flexibility to work nights, weekends, and holidays.

PHYSICAL DEMANDS:
  • Constant walking and standing throughout an 8-hour shift.
  • Occasional lifting of up to 50 lbs. (1-33% of the shift).
  • Frequent climbing (34%-66% of the shift).

Chico's FAS, Inc. is an equal opportunity employer and does not discriminate based on any protected category under federal, state, or local law.



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