Personalized Experience Ambassador

2 days ago


Scottsdale, Arizona, United States Open Network Exchange Full time

We're looking for a highly skilled Personalized Experience Ambassador to join our team in Scottsdale, AZ. As a key member of our customer-facing team, you will play a crucial role in delivering exceptional experiences to our customers. Your primary focus will be on building strong relationships with customers, ensuring their needs are met, and providing comprehensive assistance and information.

Key Responsibilities:
  • Engage with customers in a personalized manner to provide comprehensive assistance and information.
  • Provide personalized assistance to customers, guiding them through their inquiry.
  • Employ empathetic listening to swiftly address customer questions and concerns, maintaining a positive constructive approach.
  • Transform complaints into opportunities for resolution, ultimately increasing satisfaction and nurturing renewals or retention.
  • Cultivate trust and strong rapport with customers through open and interactive communication.
  • Deliver accurate and complete information using appropriate methods and tools, ensuring a high level of credibility.
  • Continuously educate oneself about our products to offer comprehensive support during customer interactions.
Requirements:
  • Experience of 2+ years in customer support.
  • High School Diploma or equivalent educational background and/or experience.
  • Proficiency in working with CRM systems and adhering to best practices.
  • Exceptional phone communication skills, coupled with active listening abilities.
  • Proficiency in using Microsoft Office Suite and adept at navigating various computer programs.

We offer a competitive salary of $22 per hour, plus a monthly bonus opportunity, making it an estimated annual salary of $45,440. In addition, you'll enjoy a range of benefits, including structured career path, exclusive team member travel discounts, affordable medical insurance, and more.



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