Customer Experience Ambassador
6 days ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness Inc.
As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. Your primary goal will be to create a positive and welcoming experience for everyone who walks through our doors.
The ideal candidate will have a strong passion for fitness and health, as well as excellent communication and interpersonal skills. You will be able to effectively handle multiple tasks and priorities while maintaining a high level of professionalism and courtesy at all times.
Key Responsibilities:
- Greet members, prospective members, and guests with a smile and provide exceptional customer service
- Handle front desk activities, including answering phones, checking members into the system, and new member sign-ups
- Take prospective members on tours of our facilities
- Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner
Required Skills and Qualifications:
- Customer service background preferred
- Basic computer proficiency
- Able to work in a fast-paced environment and multitask effectively
- Punctuality and reliability is a must
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers
We offer a competitive hourly rate of $10.00 per hour. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Us:
Planet Fitness Inc. is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. We strive to create a Judgement Free Zone where our members can feel inspired and motivated to reach their fitness goals. If you're passionate about fitness and customer service, we'd love to hear from you
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