Lead Guest Service Agent

7 days ago


Grand Canyon, Arizona, United States Xanterra Full time

About Xanterra Lodging

Xanterra Lodging is a leading hospitality company that operates in some of the most iconic national parks in the United States. Our team is dedicated to providing exceptional guest experiences and delivering outstanding service in a fast-paced and dynamic environment.

Job Summary

We are seeking a highly motivated and customer-focused Lead Guest Service Agent to join our team at Grand Canyon National Park. As a Lead Guest Service Agent, you will be responsible for leading a team of Guest Service Agents and providing exceptional service to our guests.

Key Responsibilities

  • Lead a team of Guest Service Agents to ensure exceptional guest service and high levels of customer satisfaction
  • Provide guidance and support to Guest Service Agents to ensure they have the skills and knowledge to provide outstanding service
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless guest experiences
  • Monitor and report on guest feedback and concerns

Requirements

  • High school diploma or equivalent required
  • 2+ years of customer service experience in a hospitality or tourism industry
  • Proven leadership skills and ability to motivate and develop a team
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations

What We Offer

Xanterra Lodging offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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