Lead Guest Service Agent
7 days ago
About Xanterra Lodging
Xanterra Lodging is a leading hospitality company that operates in some of the most iconic national parks in the United States. Our team is dedicated to providing exceptional guest experiences and delivering outstanding service in a fast-paced and dynamic environment.
Job Summary
We are seeking a highly motivated and customer-focused Lead Guest Service Agent to join our team at Grand Canyon National Park. As a Lead Guest Service Agent, you will be responsible for leading a team of Guest Service Agents and providing exceptional service to our guests.
Key Responsibilities
- Lead a team of Guest Service Agents to ensure exceptional guest service and high levels of customer satisfaction
- Provide guidance and support to Guest Service Agents to ensure they have the skills and knowledge to provide outstanding service
- Develop and implement strategies to improve guest satisfaction and loyalty
- Collaborate with other departments to ensure seamless guest experiences
- Monitor and report on guest feedback and concerns
Requirements
- High school diploma or equivalent required
- 2+ years of customer service experience in a hospitality or tourism industry
- Proven leadership skills and ability to motivate and develop a team
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
What We Offer
Xanterra Lodging offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
-
Senior Guest Services Coordinator
3 weeks ago
Grand Canyon, Arizona, United States Xanterra Full timePosition OverviewJoin a dynamic team dedicated to providing exceptional service in a vibrant hospitality environment. As a Lead Guest Service Agent, you will play a crucial role in ensuring that all guests experience the highest level of satisfaction during their stay.Key ResponsibilitiesOversee daily operations of the guest services department, ensuring...
-
Senior Guest Relations Specialist
3 weeks ago
Grand Canyon, Arizona, United States Xanterra Full timePosition OverviewJoin a dynamic team dedicated to providing exceptional guest experiences in a renowned national park setting. As a Lead Guest Service Agent, you will play a pivotal role in ensuring that every visitor enjoys their stay to the fullest.Key ResponsibilitiesOversee daily operations of guest services, ensuring high standards of hospitality.Train...
-
Senior Guest Relations Coordinator
3 weeks ago
Grand Canyon, Arizona, United States Xanterra Full timePosition OverviewLive. Work. Explore. As a vital member of our Lodging team, you will play a key role in enhancing the guest experience.About UsXanterra operates a diverse range of accommodations, retail outlets, and dining options in a historic setting.Key ResponsibilitiesProvide exceptional service to all guests, ensuring their needs are met with...
-
Guest Services Coordinator
3 weeks ago
Grand Canyon, Arizona, United States Xanterra Full timePosition OverviewAs a key member of our Lodging team, you will play a vital role in ensuring the satisfaction and comfort of our guests. Your enthusiasm for hospitality will help create unforgettable experiences for visitors.ResponsibilitiesOversee front desk operations, ensuring smooth check-in and check-out processes.Manage guest inquiries and resolve any...
-
Guest Services Supervisor
3 weeks ago
Grand Canyon, Arizona, United States Xanterra Full timePosition OverviewAs a vital member of our Lodging team, the Front Desk Supervisor plays a crucial role in ensuring guest satisfaction and comfort. This position is ideal for individuals who are passionate about hospitality and dedicated to creating memorable experiences for visitors.Key ResponsibilitiesOversee daily front desk operations, ensuring efficient...
-
Guest Services Coordinator
3 weeks ago
Grand Canyon, Arizona, United States Xanterra Full timePosition OverviewAs a vital member of our hospitality team, you will play a key role in ensuring the comfort and satisfaction of our guests. Your responsibilities will include:Guest Relations: Provide exceptional service to guests, addressing their needs and concerns promptly.Team Leadership: Supervise front desk operations, guiding staff to deliver...
-
Café Service Specialist
3 weeks ago
Grand Canyon, Arizona, United States Xanterra Full timePosition OverviewAs a vital member of our Food & Beverage team, you will play a key role in delivering exceptional service to our guests. Your responsibilities will include:Providing Excellent Customer Service: Engage with guests to ensure a pleasant dining experience.Food Preparation and Presentation: Assist in the preparation and presentation of food items...
-
Café Service Specialist
3 weeks ago
Grand Canyon, Arizona, United States Xanterra Full timePosition OverviewBecome a vital part of our Food & Beverage division, contributing to an exceptional guest experience.About UsXanterra operates a variety of accommodations, retail outlets, and dining establishments, providing a unique atmosphere for visitors.Key ResponsibilitiesDeliver outstanding service to guests in a café setting.Assist in maintaining...
-
Café Service Specialist
3 weeks ago
Grand Canyon, Arizona, United States Xanterra Full timePosition OverviewBecome a vital part of our Food & Beverage division, where we strive to create memorable experiences for our guests.About UsXanterra operates a variety of accommodations, retail outlets, and dining venues within a renowned national park setting.Key ResponsibilitiesProvide exceptional service to guests in a café environment.Assist in the...
-
Café Service Associate
3 weeks ago
Grand Canyon, Arizona, United States Xanterra Full timePosition Overview: As a vital member of our Food & Beverage team, you will contribute to the exceptional service experience in a renowned natural setting. About Us: Xanterra operates multiple hospitality venues, including hotels, retail outlets, and dining establishments within a historic area known for its breathtaking landscapes. Key Responsibilities:...
-
Café Service Specialist
3 weeks ago
Grand Canyon, Arizona, United States Xanterra Full timePosition OverviewBecome a vital part of our Food & Beverage team, where you will play a key role in delivering exceptional service to our guests.About UsXanterra operates a variety of accommodations and dining establishments, ensuring a memorable experience for all visitors.Key ResponsibilitiesProvide outstanding customer service in a fast-paced...
-
Café Service Associate
3 weeks ago
Grand Canyon, Arizona, United States Xanterra Full timePosition Overview: As a vital member of our Food & Beverage team, you will contribute to an exceptional dining experience in a unique environment. About Us: Xanterra operates a variety of hospitality services, including hotels, retail shops, and dining facilities, all set in a remarkable natural landscape. Key Responsibilities: Provide outstanding customer...
-
Housekeeping Operations Manager
2 weeks ago
Grand Canyon, Arizona, United States Under Canvas Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Under Canvas Inc. As a key member of our operations team, you will be responsible for leading a team of housekeepers to provide exceptional guest experiences and maintain the highest standards of cleanliness and comfort in our luxury camping...
-
Customer Service Representative
2 weeks ago
Grand Canyon, Arizona, United States Pink Jeep Tours Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our tour operations team, you will be responsible for providing exceptional customer service, selling tour options, and ensuring a seamless experience for our guests.Key ResponsibilitiesSell Tour Options:...
-
Housekeeping Supervisor
1 week ago
Grand Canyon, Arizona, United States Under Canvas Inc. Full timeHousekeeping Supervisor Job DescriptionWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Under Canvas Inc. As a key member of our housekeeping team, you will be responsible for ensuring that our guests have a clean and comfortable environment in their tent during their stay.Key Responsibilities:Lead a team of...
-
Housekeeping Inspector
1 week ago
Grand Canyon, Arizona, United States Delaware North Full timeAbout the Role:As a Housekeeping Inspector at Delaware North, you will be responsible for ensuring the highest standards of cleanliness and quality in our guest rooms and public areas.Key Responsibilities:Coordinate daily activities and plans to ensure sufficient staffing to clean guest rooms and public areas.Inspect guest rooms and public outlets daily to...
-
Café Operations Assistant Manager
3 weeks ago
Grand Canyon, Arizona, United States Grand Canyon National Park - South Rim Full timeGrand Canyon National Park Lodges is looking for a dedicated individual to take on the role of Assistant Manager for our café at the South Rim. This dynamic position involves overseeing daily café functions, leading a team of staff, and ensuring exceptional service for our patrons. Key Responsibilities: - Manage café operations efficiently and...
-
Retail Sales Associate
2 weeks ago
Grand Canyon, Arizona, United States Xanterra Full timeAbout XanterraXanterra is a leading hospitality company that operates in some of the most iconic destinations in the world. Our team is dedicated to providing exceptional guest experiences and creating lasting memories.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at The Grand Hotel at the Grand...
-
Senior Operations Manager
2 weeks ago
Grand Canyon, Arizona, United States Aramark Full timeJob SummaryWe are seeking a highly experienced and skilled Senior Operations Manager to lead our concession operations at Grand Canyon Lodge. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our food and beverage outlets, retail stores, and lodging facilities.Key ResponsibilitiesStrategic Business Leadership:...
-
Executive Pastry Artisan
2 weeks ago
Grand Canyon, Arizona, United States Xanterra Full timeAbout XanterraXanterra is a leading hospitality company that operates in some of the most iconic national parks in the United States. Our Food & Beverage team is dedicated to providing exceptional dining experiences for our guests.Job SummaryWe are seeking a highly skilled and experienced Pastry Chef to join our team at Grand Canyon National Park. As a...