Telephony Solutions Expert

4 weeks ago


Evansville, Indiana, United States Global Channel Management Full time
About the Job

Sr Telephony Solution Engineer at Global Channel Management

We are seeking a highly skilled Sr Telephony Solution Engineer to join our team. The ideal candidate will have 7+ years of experience with call center technology, including Avaya, Alvaria, Noble, LiveVox, or similar Telephony platforms.

Key Responsibilities

Resolve issues with Avaya systems on site

Support voice engineering initiatives for all project-related and ongoing operations support for voice communications services

Implement and troubleshoot enterprise Voice-related solutions/incidents/system outages

Responsible for day-to-day adds, moves, changes, and user troubleshooting;

Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations

Monitors ticket queues to ensure customer tickets and service requests are promptly addressed

Requirements

Bachelors degree in Network, Engineering, or Telecommunications. Years of experience can serve as education experience as well.

Avaya certifications preferred: ACA or ACIS or ACSS or ACS or ACE or ACSA.

Hands on experience with Avaya servers such as S8300, S8410, S8500, S8700 and S8800 server.

Demonstrated experience on Avaya SM/SMGR/SBC.

Proficient in installation and configuration of Avaya Systems.

Good understanding of Avaya architecture and design.

Design experience on Avaya Unified communication products.

Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent.

Excellent customer service skills, highly motivated, self-starter.

A thorough understanding of how to troubleshoot Avaya problems.

Desired Skills

Bachelors degree in Network, Engineering, or Telecommunications.

Years of experience can serve as education experience as well.

Hybrid work schedule with approximately 3 days per week onsite in Evansville IN office.

Why Join Us

At Global Channel Management, we value our employees and offer a dynamic work environment that promotes growth and development.

We are committed to providing our customers with exceptional service and support, and we are seeking a talented Sr Telephony Solution Engineer to join our team.

Apply now to take the first step in your career journey with Global Channel Management.

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