Customer Service Representative
4 days ago
We are seeking a highly skilled and motivated Customer Support Representative to join our team at SpringBig. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product training and support to customers
- Collaborate with internal teams to resolve complex customer issues
- Develop and maintain strong relationships with customers to ensure high levels of satisfaction
Requirements:
- 2+ years of experience in customer-facing roles, preferably in a support or account management capacity
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in Google Drive and Microsoft Excel
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A comprehensive benefits package, including health, dental, and vision insurance
- 401k matching and unlimited PTO
About SpringBig:
We are a leading provider of customer support solutions, dedicated to delivering exceptional experiences for our clients and their customers. Our team is passionate about innovation, collaboration, and customer satisfaction.
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