Customer Service Representative

4 days ago


Seattle, Washington, United States SpringBig Full time
Customer Support Representative

We are seeking a highly skilled and motivated Customer Support Representative to join our team at SpringBig. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product training and support to customers
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction

Requirements:

  • 2+ years of experience in customer-facing roles, preferably in a support or account management capacity
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Google Drive and Microsoft Excel

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package, including health, dental, and vision insurance
  • 401k matching and unlimited PTO

About SpringBig:

We are a leading provider of customer support solutions, dedicated to delivering exceptional experiences for our clients and their customers. Our team is passionate about innovation, collaboration, and customer satisfaction.



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