Clinical Operations Manager
3 weeks ago
**Job Summary:**
The Bergen Volunteer Medical Initiative (BVMI) seeks a skilled Nurse Manager to oversee the operational management of our clinical care area. This is a full-time exempt in-person position that requires a Registered Nurse with a strong background in primary care and experience in a multi-physician practice or hospital-based ambulatory service.
Key Responsibilities:
- Direct all patient care issues, including patient flow and nurse direction during clinical sessions.
- Manage 15-25 phone encounters per day, including triaging sick calls, managing test/procedure results, and handling medical record requests.
- Collaborate with the Medical Director, Associate Medical Directors, and Operations Manager as part of the medical management team.
- Promote clinical staff productivity, act as a clinical resource, patient advocate, and role model.
- Track patient care follow-up and assist in developing programs to enhance patient care.
- Act as a Patient Care Navigator, working closely with primary and specialty practitioners and other services.
- Record all patient care information in BVMI's EMR system.
- Manage nursing functions, including scheduling volunteer nurses and ensuring sufficient support.
- Teach new nurses the EMR system and evaluate volunteer nurses' skills.
- Ensure compliance with medication and storage reporting requirements.
- Track medical supplies and coordinate with the Director of Operations for replacements.
- Ensure proper and safe autoclave sterilization of medical instruments.
- Perform other duties as assigned.
Essential Skills:
- Ability to manage a changing work environment with attention to detail and efficiency.
- Effective communication skills and strong working relationships with management, staff, volunteers, practitioners, and administrative departments.
Employment Standards:
- Bachelor of Science degree in Nursing.
- Experience in a multi-physician practice or hospital-based ambulatory service.
- Minimum of 2-5 years recent experience as a Nurse Manager, preferably in Primary Care.
- Good interpersonal skills and ability to work with a large volunteer staff.
- Experience with electronic medical records.
- Bilingual (Spanish) preferred.
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