Clinical Operations Manager

3 weeks ago


Hackensack, New Jersey, United States Bergen Volunteer Medical Initiative (BVMI) Full time

**Job Summary:**

The Bergen Volunteer Medical Initiative (BVMI) seeks a skilled Nurse Manager to oversee the operational management of our clinical care area. This is a full-time exempt in-person position that requires a Registered Nurse with a strong background in primary care and experience in a multi-physician practice or hospital-based ambulatory service.

Key Responsibilities:

  • Direct all patient care issues, including patient flow and nurse direction during clinical sessions.
  • Manage 15-25 phone encounters per day, including triaging sick calls, managing test/procedure results, and handling medical record requests.
  • Collaborate with the Medical Director, Associate Medical Directors, and Operations Manager as part of the medical management team.
  • Promote clinical staff productivity, act as a clinical resource, patient advocate, and role model.
  • Track patient care follow-up and assist in developing programs to enhance patient care.
  • Act as a Patient Care Navigator, working closely with primary and specialty practitioners and other services.
  • Record all patient care information in BVMI's EMR system.
  • Manage nursing functions, including scheduling volunteer nurses and ensuring sufficient support.
  • Teach new nurses the EMR system and evaluate volunteer nurses' skills.
  • Ensure compliance with medication and storage reporting requirements.
  • Track medical supplies and coordinate with the Director of Operations for replacements.
  • Ensure proper and safe autoclave sterilization of medical instruments.
  • Perform other duties as assigned.

Essential Skills:

  • Ability to manage a changing work environment with attention to detail and efficiency.
  • Effective communication skills and strong working relationships with management, staff, volunteers, practitioners, and administrative departments.

Employment Standards:

  • Bachelor of Science degree in Nursing.
  • Experience in a multi-physician practice or hospital-based ambulatory service.
  • Minimum of 2-5 years recent experience as a Nurse Manager, preferably in Primary Care.
  • Good interpersonal skills and ability to work with a large volunteer staff.
  • Experience with electronic medical records.
  • Bilingual (Spanish) preferred.


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