Development Database Coordinator

4 weeks ago

Denver, Colorado, United States Big Brothers Big Sisters of Colorado Full time
Job Description

Overview

The Development Database Coordinator plays a crucial role in maintaining the data integrity of donors and donations in our CRM system. This position ensures timely and accurate acknowledgment of gifts, follows established protocols, and supports staff in utilizing the CRM system.

Responsibilities

  • Accurate and timely data entry of all gifts and constituents into the Raiser's Edge database.
  • Generate tax receipts for accurate and timely acknowledgment of all contributions to BBBSC.
  • Manage notifications for tribute gifts, including communication with the person or persons for whom the donation is in honor or memory.
  • Maintain database integrity and quality by regularly checking for and merging duplicate records, removing excessive and unused data fields, and ensuring data is entered consistently.
  • Produce and maintain database policies and procedures manual.
  • Provide onboarding CRM training for new staff and ongoing CRM training for all development staff.
  • Respond to inquiries related to donations/payments, event attendance, refunds, and other matters, providing excellent customer service to donors, volunteers, and staff.
  • Produce queries, reports, and lists needed by development staff for mailings, events, board give/get, revenue reporting, and portfolio management.
  • Attend and provide administrative support for designated events as directed.

Qualifications

  • Communication and research skills commensurate with a bachelor's degree.
  • A minimum of three years nonprofit donor database experience or other equivalent background preferred.
  • Strong attention to detail, accuracy, and dependability.
  • Excellent verbal and written communication skills, with the ability to develop and maintain high-quality relationships through phone, written communication, and personal contact.
  • Excellent computer skills, including software such as MS Office suite, including Outlook, Word, and Excel.
  • Proficient database management skills with relational databases, including administrative configuration, reporting, dashboards, and data quality skills. Proficiency in Raiser's Edge preferred.
  • Ability to work with diverse and confidential information with discretion and good judgment.
  • Excellent analytical, research, and organizational skills.
  • Strong customer service orientation, including donors, volunteers, staff, etc.
  • Ability to work with diverse and confidential information with discretion and good judgment.
  • Ability to be self-directed and work as a part of a collaborative team, with the ability to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met.
  • Ability to think critically, ask questions, and problem solve.
  • Ability to manage multiple projects simultaneously while meeting deadlines.

Benefits

Our comprehensive compensation package includes a pay range of $50,000 annually, dependent on experience, a hybrid workplace with most staff working remotely 3 days a week and in the office 2 days a week, excellent benefits including company-paid medical, dental, vision, and matching 401k for the employee, and a commitment to creating and cultivating a safe environment where all individuals feel respected and valued equally.

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