Financial Services Representative
1 week ago
We are seeking a highly skilled Financial Services Representative to join our team at First Flight Federal Credit Union. This is a full-time, hybrid position with an expectation of remote work after suitable training and acceptable levels of competency have been reached.
The successful candidate will be responsible for serving as the main point of contact for members contacting the credit union regarding financial services and products, deposit and loan account maintenance, and online banking support.
This role requires strong analytical and problem-solving skills, as well as excellent customer service and communication abilities. The ideal candidate will be able to work independently and as part of a team to achieve goals and objectives.
Key Responsibilities- Accept inbound calls and online chats from members, researching and troubleshooting member inquiries in a professional, courteous, and timely manner.
- Perform account transactions and maintenance according to member requests and credit union policies and procedures.
- Assist in various back-office operations tasks such as processing online account applications, reviewing mobile deposits, responding to asset verification requests, and maintaining account classifications.
- Process loan payments received by mail, phone, and online.
- Cross-sell appropriate products via the telephone.
- Create and update procedures and monitor them for accuracy on an ongoing basis.
- Collect and scan appropriate paperwork and account documents as needed and in accordance with the credit union's record retention policy.
- Serve as a backup to coworkers when needed.
- An associate's degree or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of an organization.
- Intermediate-level mathematical skills, including the ability to calculate figures and amounts and apply concepts of basic algebra and geometry.
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
We are an equal opportunity employer and welcome applicants from diverse backgrounds. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please submit your application today
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