Customer Experience Specialist

5 days ago


Lyndhurst, Ohio, United States Chad Fields - State Farm Agent Full time
Customer Service Expert - State Farm Agent Team

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Expert. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional customer experiences and promoting our premier insurance and financial service products.

Responsibilities:
  • Forge lasting relationships with customers and proactively follow up to ensure continued satisfaction.
  • Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
What We Offer:
  • Hourly pay plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Professional development
  • Abundant opportunities for career advancement within our agency
  • License reimbursement
Requirements:
  • Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • A people-centric mindset with a keen eye for detail.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
  • Collaborative spirit, thriving in a dynamic team environment.

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