Retirement Benefits Specialist

1 week ago


Richmond, Virginia, United States Commonwealth of Virginia Full time
{"title": "Retirement Counseling Representative", "description": "Job Summary

The Commonwealth of Virginia is seeking a skilled Retirement Counseling Representative to provide advanced-level retirement counseling to VRS members. This role involves educating members on VRS retirement benefits, services, and complex retirement estimate calculations. The ideal candidate will possess superior customer service skills, active listening skills, and the ability to communicate complex information orally and in writing.

Key Responsibilities
  • Provides advanced-level retirement counseling to VRS members regarding retirement benefits and services.
  • Educates members on and provides assistance in navigating Medicare eligibility and supplemental insurance.
  • Participates in special outreach events, including benefit fairs.
  • Provides administrative support to scheduling and managing appointment requests.
  • Supports complex retirement estimate processing.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Two years of experience counseling on benefits, working in Human Resources managing benefits, or in a high-volume customer service position.
  • Superior customer service skills.
  • Active listening skills and strong attention to detail.
  • Excellent ability to communicate complex information orally and in writing.
  • Ability to show professionalism, empathy, and confidence.
  • Proficiency in math and complex equations.
  • Ability to work independently and as a team solving problems and managing priorities.
What We Offer

The Commonwealth of Virginia offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

", "lang_code": "en-US"}

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