Crisis Intervention Specialist
1 week ago
We are looking for a Crisis Clinician to join our team at UPMC Western Behavioral Health in Erie, PA. This is a 24/7 crisis hotline operator and community crisis responder role that requires passion, compassion, and excellent communication skills.
Crisis Services has been serving Erie County since 1993, offering phone, mobile, and walk-in services to individuals of all ages. As a Crisis Clinician, you will be responsible for providing clinical services to consumers experiencing a self-identified crisis, responding to crisis-related situations from community professionals and persons, and de-escalating situations using positive approaches.
Key Responsibilities:
- Provide crisis interventions in a community and/or office setting.
- Assess crisis situations effectively and provide follow-up services to consumers by phone and/or mobile visits.
- Meet documentation standards and complete all required paperwork.
- Collaborate with consumers to develop crisis plans and negotiate appropriate referral services.
- Provide supportive counseling to promote stability and utilize motivational interviewing techniques.
Requirements:
- Bachelor's or Master's degree in Psychology, Counseling, or Social Work.
- 1+ years of mental health direct care experience or relevant coursework.
- Phone triage experience and knowledge of insurance programs and processes.
- Ability to work shifts, weekends, holidays, and assume on-call responsibilities.
- Valid driver's license and certifications such as ASIST and CCMC.
Benefits:
- A robust pay performance program with annual merit increases.
- Qualifying employer for the Public Service Loan Forgiveness (PSLF) program.
- Comprehensive training and certification opportunities.
- A supportive work environment with opportunities for growth and development.
About UPMC:
UPMC is an equal opportunity employer committed to diversity and inclusion. We offer a dynamic work environment with opportunities for professional growth and development. If you are passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
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