Crisis Intervention Specialist

1 week ago


Erie, Pennsylvania, United States UPMC - Pittsburgh Medical Center Full time
Salary: $56,000 - $72,000 per year

We are looking for a Crisis Clinician to join our team at UPMC Western Behavioral Health in Erie, PA. This is a 24/7 crisis hotline operator and community crisis responder role that requires passion, compassion, and excellent communication skills.

Crisis Services has been serving Erie County since 1993, offering phone, mobile, and walk-in services to individuals of all ages. As a Crisis Clinician, you will be responsible for providing clinical services to consumers experiencing a self-identified crisis, responding to crisis-related situations from community professionals and persons, and de-escalating situations using positive approaches.

Key Responsibilities:

  • Provide crisis interventions in a community and/or office setting.
  • Assess crisis situations effectively and provide follow-up services to consumers by phone and/or mobile visits.
  • Meet documentation standards and complete all required paperwork.
  • Collaborate with consumers to develop crisis plans and negotiate appropriate referral services.
  • Provide supportive counseling to promote stability and utilize motivational interviewing techniques.

Requirements:

  • Bachelor's or Master's degree in Psychology, Counseling, or Social Work.
  • 1+ years of mental health direct care experience or relevant coursework.
  • Phone triage experience and knowledge of insurance programs and processes.
  • Ability to work shifts, weekends, holidays, and assume on-call responsibilities.
  • Valid driver's license and certifications such as ASIST and CCMC.

Benefits:

  • A robust pay performance program with annual merit increases.
  • Qualifying employer for the Public Service Loan Forgiveness (PSLF) program.
  • Comprehensive training and certification opportunities.
  • A supportive work environment with opportunities for growth and development.

About UPMC:

UPMC is an equal opportunity employer committed to diversity and inclusion. We offer a dynamic work environment with opportunities for professional growth and development. If you are passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.



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