Alarm Dispatcher and Responder

4 weeks ago


Aurora, Illinois, United States Alarm Detection Systems Full time

Job Title: Alarm Dispatcher and Responder

Job Summary:

This is a great opportunity for anyone looking to continue their career in the criminal justice, security, or life safety field. We are looking for candidates who are detail-oriented, motivated, have great customer service skills, and are passionate about helping others.

Responsibilities:

  • Respond to alarm signals in a timely manner, allowing access to the Police/Fire Departments, resetting alarm systems, securing the building, and providing ADS customers with professional service.
  • Monitor alarm signals, communicate with keyholders and customers, note customer accounts, and dispatch ADS runners, law enforcement, fire departments, etc.
  • Work in all weather conditions and follow all company rules and regulations as listed in the current ADS Employee Handbook.

Requirements:

  • High School Education or equivalent is required.
  • Previous dispatching experience is highly preferred.
  • Previous customer service experience is highly preferred.

Benefits:

  • Health, dental, vision, and life insurance.
  • 401(k) plan with a company match.
  • Paid Parental Leave.
  • Company-paid short-term disability.
  • Paid time off.
  • Company events (friends and family welcome).
  • Tuition reimbursement.
  • Employee discount.
  • Employee assistance program.
  • Work-life balance.
  • Continuous professional growth.
  • A fun, high-energy workplace.


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