Customer Service Agent
7 days ago
The Customer Service Representative will be responsible for executing daily customer service objectives and handling passenger trip reservations. This role requires consistent communication with ADA passengers, the general public, and coordination with dispatchers and schedulers.
Key Responsibilities
- Respond to passenger inquiries regarding trip reservations, cancellations, and general transportation-related questions for both TransAID and fixed-route services.
- Perform accurate data entry tasks.
- Conduct follow-up calls to passengers as part of regular duties or when required by schedule changes.
- Communicate any passenger trip changes promptly to scheduling and dispatch teams.
- Maintain precise records and organize appropriate filing systems.
- Ensure effective communication with management regarding any scheduling or passenger-related issues.
- Manage multiple tasks efficiently and with a high degree of accuracy.
- Provide exceptional customer service to passengers, dispatchers, schedulers, management staff, and operators.
- Maintain a professional telephone demeanor and adhere to office-appropriate attire at all times.
Requirements
- A minimum of two (2) years of experience in reservations or clerical work within a customer service environment.
- High School diploma or equivalent is required; additional education is a plus.
- Strong familiarity with the Americans with Disabilities Act (ADA) of 1990, including its laws and procedures.
- Proficiency with computer systems related to demand response transportation services.
- Demonstrated interpersonal and customer service skills.
- Excellent verbal and written communication, as well as decision-making abilities.
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