Retail Operations Leader

4 days ago


Thornton, Colorado, United States Under Armour Full time
Overview

We are seeking a highly motivated and experienced Retail Operations Leader to join our team as a Sales Keyholder at Under Armour in Thornton, CO. As a key member of our store leadership team, you will be responsible for driving sales growth, providing exceptional customer service, and leading a team of sales associates to achieve business objectives.

Job Summary

The Sales Keyholder is responsible for ensuring that all customers receive a unique and personalized shopping experience, aligning with Under Armour's core values. You will be the go-to leader in the absence of the Assistant Store Manager role, opening and closing stores, and managing daily operations. Your ability to motivate and develop your team, drive sales, and maintain store standards will be crucial to our success.

Responsibilities

- Ensure excellent customer service and a seamless shopping experience
- Lead a selling culture and enhance the customer experience
- Recognize and reward performance
- Coach, train, and support teammates
- Manage loss prevention, safety, and audit expectations and results
- Maintain store standards, including visual merchandising, stockroom organization, and cleanliness

Requirements

- 1+ year of retail/customer service experience
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- Comfortable with technology (such as hand-held and mobile devices)
- Strong communication skills
- Ability to stand, walk, bend, and lift cartons weighing up to 25 lbs. during each work shift with or without an accommodation

Preferred Qualifications

- Previous experience in a leadership position
- Previous experience in a retail setting

Benefits

- Generous employee discount (50% off full-price items and 30% off sale items)
- Monthly bonus incentive pay eligibility
- Ability to participate in special contests with opportunities to win merchandise and other exclusive prizes
- Work-Life Assistance Program to support health, personal, family, or work-related challenges
- High-energy environment, working alongside people who appreciate the power of a team
- Opportunities for professional development and advancement

Our Commitment to Diversity

Under Armour is committed to providing an inclusive work environment where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status, and any other characteristic protected by applicable law.
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