Customer Service Representative
2 days ago
Job Summary
The Customer Service Representative is an entry-level position at Alpine Bank of Colorado, focused on delivering exceptional customer service to our clients. This role involves receiving and processing customer transactions, maintaining accurate records, and providing support to customers with their banking needs.
Key Responsibilities
- Provide exceptional customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
- Process customer transactions, including receiving and paying out money, and maintaining accurate records of cash and negotiable instruments.
- Use various software applications to accomplish daily tasks with minimal errors.
- Maintain a balanced cash drawer and resolve errors and discrepancies as they arise.
- Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
- Understand the features and benefits of Alpine Bank consumer and business products and services.
- Answer basic customer inquiries and cross-sell when appropriate.
- Work effectively in a team-oriented environment and follow all bank policies and procedures.
Requirements
- Customer service-oriented individual with excellent communication and interpersonal skills.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Basic mathematical and cash handling skills.
- Basic keyboard navigation ability.
- Understanding and application of banking compliance regulations.
- Proficiency in Microsoft Office products (including Outlook and Word) is preferred.
- Bilingual abilities are a plus.
Working Conditions
This role operates in a clerical office setting, with prolonged periods of standing and minimal physical demands. The employee may be required to lift up to 50 pounds and spend significant time doing computer work.
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