Front Office Team Member
7 days ago
Courtyard by Marriott is seeking an experienced and customer-focused individual to join our team as a Front Office Team Member. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless day-to-day operations.
The estimated salary for this position is $50,000 - $65,000 per year, depending on experience.
We are committed to providing excellent training and development opportunities to help you succeed in your career. If you have a passion for delivering outstanding customer service and working in a dynamic environment, we encourage you to apply.
Key Responsibilities:
- To maintain complete knowledge of correct maintenance and use of equipment.
- To demonstrate complete knowledge at all times of hotel features/services and hours of operation, room types, numbers, layout, decor, and locations, room rates, special packages, and promotions, daily house count and expected arrivals/departures, room availability for any given day, scheduled in-house group activities, locations, and times, and hotel and departmental policies and procedures.
- To communicate effectively with all property team members and respond in a timely manner to all members of the Management Team.
- To be proficient in procedures for the proper handling of sold-out nights and walking guests to another property.
Requirements:
- A high school diploma or equivalent.
- At least 1 year of guest service experience in a similar-sized property.
- Ability to prioritize and organize tasks effectively.
- Clear thinker with good judgment and problem-solving skills.
- Able to work effectively and efficiently with all departments.
- Maintain a professional appearance at all times.
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