Technical Support Specialist

2 days ago


Norwich, Connecticut, United States I-M Technology Full time

We're seeking a skilled Tech Support Specialist to join our Client Support Group in our Norwich, CT headquarters. As a key member of our team, you'll be responsible for handling client support requests, assisting team members with ticket escalations, and onboarding new clients. Your exceptional problem-solving skills, passion for teamwork, and great people skills will make you a valuable asset to our company.

Key Responsibilities:

  • Handling client support requests, remote or on-site at their offices
  • Assisting team members with ticket escalations
  • Onboarding new clients and following best practices
  • Using and improving client documentation
  • Assisting with client projects, such as server upgrades and wireless deployments

What We Offer:

  • Competitive starting salary based on experience
  • 401k with company match
  • Health insurance with company contribution
  • 5 weeks PTO (available after 90 days)
  • Birthday off
  • Performance bonuses
  • Paid training and certification program with financial incentives
  • Use of company-provided shared vehicles and tools
  • Company-issued Surface laptop/tablet, VOIP phone/app, smartphone, and other gear

We're a growing company that values integrity, respect, and continuous improvement. If you're a motivated and dedicated tech professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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