Technical Support Specialist
2 days ago
We're seeking a skilled Tech Support Specialist to join our Client Support Group in our Norwich, CT headquarters. As a key member of our team, you'll be responsible for handling client support requests, assisting team members with ticket escalations, and onboarding new clients. Your exceptional problem-solving skills, passion for teamwork, and great people skills will make you a valuable asset to our company.
Key Responsibilities:
- Handling client support requests, remote or on-site at their offices
- Assisting team members with ticket escalations
- Onboarding new clients and following best practices
- Using and improving client documentation
- Assisting with client projects, such as server upgrades and wireless deployments
What We Offer:
- Competitive starting salary based on experience
- 401k with company match
- Health insurance with company contribution
- 5 weeks PTO (available after 90 days)
- Birthday off
- Performance bonuses
- Paid training and certification program with financial incentives
- Use of company-provided shared vehicles and tools
- Company-issued Surface laptop/tablet, VOIP phone/app, smartphone, and other gear
We're a growing company that values integrity, respect, and continuous improvement. If you're a motivated and dedicated tech professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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