Healthcare Customer Service Representative

4 weeks ago


Houston, Texas, United States Teleperformance USA Full time

We are seeking a skilled and compassionate Healthcare Customer Service Representative to join our team at Teleperformance USA.

This role is ideal for individuals who are passionate about delivering exceptional customer service and have a strong understanding of medical terminology.

As a Healthcare Customer Service Representative, you will be responsible for fielding customer inquiries, resolving issues, and providing support to healthcare providers.

You will work in a collaborative and engaging environment, interacting with people from all walks of life and having the opportunity to grow and develop your skills.

Our ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced virtual team environment.

Responsibilities include:

  • Fielding customer inquiries and resolving issues
  • Providing support to healthcare providers
  • Researching benefit information
  • Accurately documenting and maintaining all interactions
  • Responding to requests for assistance and/or possible processing payments

Requirements include:

  • 6 months customer service experience preferred
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • Logical problem-solving skills

Work from home requirements include:

  • Clean and quiet workspace
  • Minimum subscribed download rate equal or exceeds 25.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 10.0 Mbps
  • ISP must have no packet loss and ping under 50ms

We offer a competitive wage, full benefits, and a supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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