Senior Technical Operations Manager

1 week ago


Austin, Texas, United States LeanDNA Full time

LeanDNA: Optimizing Inventory Management with AI-Powered Solutions

We're helping solve the $150B problem that global manufacturers face - excess inventory tying up critical working capital and keeping manufacturing companies from being as efficient as they need to be.

Our factory inventory optimization and shortage management solution quickly empowers supply chain professionals to dramatically reduce excess inventory, deliver on time, and establish operational command of their organization's inventory operations. We optimize the inventory management process by adding artificial intelligence into the forgotten area of the business: The factory.

Your Role:

You'll lead the support engineering group reporting to the VP of Professional Services. Your team manages the day-to-day ticket triage and activities by identifying and escalating issues either the Customer Success team or the customers directly ensuring your team's work adheres to the business requirements, and tactical best practices during implementation and sustainability of the product.

Your Responsibilities:

  • Provide guidance to immediate team of support engineers on daily tasks and activities
  • Set overall guidance and expectations for team output, practices, and collaboration
  • Anticipate dependencies with other teams to deliver products and applications in line with business requirements
  • Manage stakeholder relationships and the team's work in accordance with compliance standards, service level agreements, and business requirements
  • Identify and develop talented engineers and leaders, foster a healthy and collaborative culture for your team that embodies both industry best practices and company values
  • Articulate business value and impact of advanced technical and non-technical information with ease and know when to seek more experienced management assistance

Required Skills:

  • Experience managing and mentoring a team of 6 or more support engineers from novice to advanced
  • Strong training capability and knowledge-base documentation
  • Proficient in advanced SQL
  • 2 years' experience in health and performance monitoring, as well as dashboard technologies
  • Excellent ability to juggle multiple tasks

Compensation Package: Estimated salary is around $120,000 per year, based on industry standards and location considerations.



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