Customer Support Specialist
7 days ago
About Us
Chewy is a leading e-commerce retailer revolutionizing the pet industry. We're seeking a Customer Service Representative to join our award-winning team.
Your Role
You'll engage with customers who contact us for various topics, including shopping for pets, problem-solving, and customer support. You must reside within Maine and have excellent communication skills, written, verbal, and listening.
Key Responsibilities
- Research and solve problems to determine appropriate solutions for customers
- Operate with understanding, active listening, patience, empathy, and kindness to customers and team members alike
- Engage with teammates and other team members across levels using virtual collaboration tools
Requirements
- 2 years of customer service experience
- Demonstrate excellent communication skills (written, verbal, and listening)
- Fluent in English; fluency in Canadian French preferred
- Ability to multi-task and perform well in a fast-paced environment
- Proficiency in using computers for data entry, navigation, and internet searching
Benefits
- Starting wage $15.50/hour
- Ongoing training and development
- Competitive wages, medical & dental insurance, 401k, and more
Why Chewy?
At Chewy, you'll be empowered to become your best self, working in a culture that values diversity, inclusion, and equal opportunity. Join us in making a difference in the lives of pet parents and their furry friends
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