Fitness Ambassador
6 days ago
**About Barry's**
We are a fitness community that values inclusivity and diversity. Our mission is to provide an exceptional workout experience that inspires our members to reach their full potential.
The Manager on Duty role plays a critical part in delivering this experience, serving as the first point of contact for clients at our studios. As a Fitness Ambassador, you will be well-versed in all aspects of our program and business, providing superior customer service and assisting clients with class selections, bookings, and questions; FuelBar orders; and merchandise purchases.
We are seeking a passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solver with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community.
**Key Responsibilities:**
- Deliver exceptional hospitality to clients at all times by greeting, assisting, and checking in customers; responding to inquiries in-person, on the phone, and via email; and working quickly and efficiently in our business management software to register clients, process payments, and maintain database information up to date.
- Collaborate with team members across departments, including instructors, facilities, and FuelBar, to ensure efficiency in delivering an exceptional customer experience, maintaining spaces clean, and creating a welcoming, positive atmosphere.
- Maintain product knowledge for all studio retail operations and marketing initiatives.
- Guide clients regarding studio offerings, promotions, and special events.
- Assist studio management with daily studio tasks and other projects as necessary.
**Requirements:**
- Ability to work non-traditional hours, including early mornings, late evenings, weekends, and holidays.
- Strong hospitality skills with knowledge of principles and processes for providing customer service.
- Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
- Ability to communicate effectively and in a time-sensitive manner.
- Excellent organization and time management skills.
- Ability to follow instructions in a fast-paced environment.
- Detail-oriented mindset, with an eye for customer satisfaction and cleanliness.
- Proven dependability and reliability.
- Friendly, outgoing personality and can-do, optimistic attitude.
- Professional in appearance and behavior at all times.
- Enthusiasm for the Barry's brand.
- Ability to kneel, bend, reach, climb, and stand for long durations of time.
- Ability to move and lift equipment and supplies of 30+ pounds.
- Minimum age of 18 years.
**Compensation:** The salary range for this role is $20-$25 per hour (Denver).
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