Customer Service Specialist

3 weeks ago

Rochester, Michigan, United States Pinnacle GI Partners Full time
Pinnacle GI Partners prioritizes employee satisfaction as a key element of our success. We are currently looking for Call Center Agents to join our team. This role involves managing incoming calls and directing them to the correct department. The individual will be responsible for efficiently scheduling various procedures, optimizing resource allocation, and avoiding scheduling conflicts. Additionally, this position serves as a liaison between physician offices and other departments within the organization.

Key Responsibilities:
  • Answer incoming calls, schedule procedures and appointments, and inform patients about necessary preparations.
  • Accurately obtain and input patient information into the relevant systems.
  • Screen and forward calls, as well as take messages.
  • Verify insurance carriers to ensure participation in plans.
  • Update and enter new insurance information as required.
  • Correct and update patient details to maintain data integrity.
  • Utilize standard office equipment such as computers, copiers, and fax machines.
  • Maintain confidentiality at all times.
  • Keep management informed of any unusual situations that arise during patient scheduling.
  • Prepare copies of all necessary paperwork for personal and departmental use.

Communication with Physicians:
  • Coordinate with physicians regarding their scheduling preferences.
  • Set priorities and demonstrate sound judgment while adapting to daily schedule changes and physician requests.
  • Work independently and efficiently under pressure, managing multiple interruptions with a high degree of accuracy.
  • Perform additional duties as assigned by management.

Qualifications:
  • High School diploma or equivalent is required.
  • Basic understanding of medical terminology.
  • Experience in a private medical office setting is preferred.
  • Successful completion of a background check and drug screening is mandatory.

Minimum Competencies:
  • Effective communication skills, both verbal and written.
  • Ability to work independently as well as collaboratively within a team.
  • Demonstrated accuracy and efficiency in tasks.
  • Capability to read and comprehend patient medical charts, medical terminology, prescription medications, and physician messages.
  • Strong computer skills, with familiarity in interpreting EMR systems being advantageous.
  • Previous experience in scheduling is preferred.

  • Customer Engagement Specialist

    3 weeks ago

    Rochester, Michigan, United States West Elm Full time

    Sales Representative Deliver outstanding customer service to enhance the shopping experience Employ effective sales strategies to maximize revenue Share comprehensive product insights with customers Organize and maintain inventory in stockroom and additional locations Collaborate with the sales team to ensure the sales floor is well-stocked Motivate...

  • Customer Service Specialist

    3 weeks ago

    Rochester Hills, Michigan, United States Michael Bashore - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Marketing Representative. As a Marketing Representative, you will play a key role in marketing State Farm insurance and financial service products to customers.Key ResponsibilitiesCustomer Relationship BuildingEstablish and maintain strong relationships with...

  • Healthcare Customer Support Specialist

    3 weeks ago

    Rochester, Michigan, United States The Staffing Resource Group Inc Full time

    Healthcare Customer Support Specialist The Staffing Resource Group Inc. provides adaptable staffing solutions with a nationwide reach. We specialize in contract, contract-to-hire, direct hire, and executive search services. Our innovative approach allows us to effectively identify and qualify talent, utilizing a state-of-the-art platform that ensures precise...

  • Customer Service Specialist

    3 weeks ago

    Rochester, Michigan, United States Pinnacle GI Partners Full time

    Pinnacle GI Partners is committed to fostering a supportive environment for our employees, which we believe is essential for our success. We are currently looking for Call Center Agents to join our dynamic team. This role is crucial in managing incoming communications and ensuring that patients are directed to the appropriate services.Key...

  • Medical Equipment Customer Service Specialist

    3 days ago

    Rochester, Michigan, United States Rotech Healthcare Full time

    Job SummaryRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We empower patients to manage their health and treatment at home by keeping them engaged in their care.Key ResponsibilitiesCommunicate with patients, clients, and referral...

  • Customer Service Representative

    2 weeks ago

    Rochester, Michigan, United States Henderson Glass Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesRespond to...

  • Medical Equipment Customer Service Specialist

    4 days ago

    Rochester, Michigan, United States Rotech Healthcare Full time

    Job SummaryRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We empower patients to manage their health and treatment at home by keeping them engaged in their care.Key ResponsibilitiesCommunicate with patients, clients, and referral...

  • Customer Service Ambassador

    5 days ago

    Rochester, Michigan, United States Delta Staffing Full time

    Customer Service RepresentativeDelta Staffing is seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Assess customer needs and provide tailored solutionsCollaborate with...

  • Customer Service Liaison

    6 days ago

    Rochester, Michigan, United States The Henry Ford Health System Full time

    Customer Service RepresentativeAt The Henry Ford Health System, we are seeking a skilled Customer Service Representative to join our team. As a key member of our Pharmacy Advantage Management team, you will be responsible for responding to telephone inquiries from participants, employees, and other internal and external customers.Key Responsibilities:Triage...

  • Customer Service Representative

    3 weeks ago

    Rochester, Michigan, United States Allstate Insurance Agency - Robert Montgomery Full time

    Insurance Customer Service Representative Job OpportunityWe are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team at Allstate Insurance Agency - Robert Montgomery.**Job Responsibilities:**Provide exceptional customer service, addressing inquiries promptly and accurately.Assist clients in understanding...

  • Customer Service Ambassador

    2 weeks ago

    Rochester, Michigan, United States FastSigns Full time

    About the RoleAt FastSigns, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and support team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Engagement: Build strong relationships...

  • Customer Service Ambassador

    1 week ago

    Rochester, Michigan, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. As a key member of our fitness center team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional experience.Key ResponsibilitiesMember...

  • Customer Service Representative

    3 weeks ago

    Rochester, Michigan, United States Domino's Pizza, Inc. Full time

    **Job Summary**At Domino's Pizza, Inc., we are seeking a highly motivated and customer-focused Delivery Driver to join our team. As a Delivery Driver, you will be responsible for delivering food to our customers with excellent customer service and a positive attitude.Key Responsibilities:Deliver food to customers in a timely and efficient mannerProvide...

  • Customer Service Representative

    3 weeks ago

    Rochester, Michigan, United States Seasoned Full time

    We are seeking a talented and enthusiastic individual to join our team as a Server at Seasoned Big Boy Restaurants. As a Server, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Take orders and serve food and beverages to customers in a timely and efficient...

  • Customer Service Ambassador

    1 week ago

    Rochester, Michigan, United States FastSigns Full time

    {"title": "Customer Service Representative", "description": "Unlock Your Potential in the Sign IndustryAt FASTSIGNS, we're looking for a talented Customer Service Representative to join our team. As a key member of our center, you'll be the initial point of contact for current and prospective customers, providing exceptional service and support to drive...

  • Customer Service Representative

    1 week ago

    Rochester, Michigan, United States Henry Ford Health System Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Henry Ford Health System. As a key member of our Pharmacy Advantage team, you will be responsible for providing exceptional customer service to our patients and internal customers.Key ResponsibilitiesTriage and forward phone calls to the...

  • Customer Service Associate

    4 weeks ago

    Rochester, Michigan, United States Serrafordrochesterhills Full time

    We are looking for a Customer Service Associate who possesses outstanding interpersonal skills and a positive demeanor. This role involves managing incoming calls, assessing the nature of inquiries, and directing them appropriately. Additionally, the position requires fundamental accounting abilities and familiarity with standard financial processes in both...

  • Customer Service Cashier

    3 weeks ago

    Rochester, Michigan, United States Meijer Full time

    At Meijer, we are dedicated to improving the lives of individuals and communities. Joining our team means you will have access to numerous opportunities for leadership development, personal growth, and community involvement. We welcome you to become a part of our team and enhance your professional journey.Benefits of Joining Meijer: Competitive weekly pay...

  • Customer Service Liaison

    6 days ago

    Rochester, Michigan, United States Henry Ford Health System Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our Pharmacy Advantage team at Henry Ford Health System. As a key member of our team, you will be responsible for providing exceptional customer service to our patients, employees, and internal and external customers.Key ResponsibilitiesTriage and forward phone calls to the...

  • Customer Service Specialist

    3 weeks ago

    Rochester, Michigan, United States Pinnacle GI Partners Full time

    Pinnacle GI Partners is committed to fostering a supportive work environment for our employees, which we believe is essential for our overall success. We are currently in search of dedicated Call Center Agents to join our team in a pivotal role. This position involves managing incoming communications and ensuring that callers are directed to the appropriate...