Customer Service Representative with Financial Transactions Expertise

1 week ago


Williston, Vermont, United States Community Bank System Full time

About Us

At Community Bank System, Inc., we are dedicated to delivering exceptional financial services and products to our customers. Our retail division operates over 230 facilities across the region, offering a wide range of banking, investment, and insurance solutions.

We believe in investing in our employees' growth and well-being, providing competitive compensation, excellent benefits, and opportunities for professional development. As an equal-opportunity employer, we strive to create a diverse and inclusive workplace that values individual contributions and promotes teamwork.

Job Description

A Customer Support Representative/Teller Support Specialist is responsible for providing top-notch customer service and support on the banking floor and teller line. This role requires adaptability, strong communication skills, and attention to detail to ensure seamless transactions and resolve customer complaints efficiently.

  • Deliver exceptional customer experiences through effective financial transaction handling, product sales, and cross-selling opportunities.
  • Determine customer needs, explain, and sell relevant bank products and services.
  • Promote bank offerings through phone calls and branch prospecting efforts.
  • Assist customers with various requests, such as stop payments, wire transfers, balance discrepancies, and loan information.
  • Serve as a liaison between customers and operational areas, ensuring timely resolutions and satisfaction.
  • Conduct accurate transactions and prepare daily cash balancing within established guidelines.
  • Maintain proficiency in company policies, procedures, and internal controls, adhering to regulatory requirements and meeting training obligations.
Requirements and Qualifications
  • High School Diploma or equivalent required; two years of bank and/or customer service experience preferred.
  • Internal product knowledge and teller training essential.
  • Accurate math skills, documentation abilities, and excellent interpersonal communication skills necessary.
  • Clear thinking and ability to stay focused under pressure, consistently demonstrating company core values.
  • Travel to surrounding branches as needed.
Compensation and Benefits

The estimated salary for this position ranges from $17.50 to $23.82 per hour, commensurate with experience. We offer a comprehensive benefits package, including:

  • 11 paid holidays
  • Medical, Vision & Dental insurance
  • 401K with generous match
  • Tuition Reimbursement
  • Banking discounts

This role requires standing, walking, or sitting for extended periods, using hands and fingers, reaching with hands or arms, speaking, and hearing. Occasional lifting up to 25 pounds may be required. The Company is committed to creating an inclusive work environment and welcomes applications from qualified individuals with disabilities.



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