Customer Service Representative

5 days ago


Mt Dora, Florida, United States Jackson Hewitt - 3164 Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Client Service Associate. This role involves providing exceptional client experiences, actively engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times.

About the Role

This is an exciting opportunity to work in a fast-paced retail environment where you will have the chance to develop your skills and build strong relationships with clients. As a Client Service Associate, you will be responsible for ensuring that clients receive top-notch service and support.

Key Responsibilities
  • Provide exceptional client experiences through active engagement and effective communication.
  • Confirm appointments and follow up with past and potential clients to ensure satisfaction.
  • Distribute marketing materials to promote our services and products.
  • Keept clients engaged during wait times through proactive interactions.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive estimated salary of $45,000 - $60,000 per year.
  • The opportunity to develop your skills and advance in your career.
  • A dynamic and supportive work environment.
  • A comprehensive training program to help you succeed in your role.
  • Access to ongoing tax education and certification opportunities.
Requirements

To be successful in this role, you will need:

  • Strong interpersonal and communication skills.
  • Experience in a fast-paced retail environment.
  • Basic computer proficiency and ability to troubleshoot.
  • Prior customer service or sales experience preferred, but not required.
  • A willingness to learn and grow in a customer-focused role.
About Us

Jackson Hewitt - 3164 is a leading provider of tax preparation and financial services. We are committed to delivering exceptional client experiences and building long-term relationships with our customers.



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