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Internal Sales Support Specialist

4 weeks ago

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Job Summary

Develon is seeking a skilled Internal Sales Support Specialist to manage wholesale activities and SAP order management for heavy equipment. The ideal candidate will have a strong understanding of sales coordination and order management processes.

Key Responsibilities

  • Manage customer orders and make product delivery commitments with customer service excellence.
  • Interact with sales, storage yards, production facilities, 3rd party vendors, logistics, internal finance, operations, and SIOP personnel to provide customers with on-time, in-spec delivery of products, documentation, and service.
  • Manage domestic and international orders from order to cash, ensuring accurate and timely processing of orders in SAP, accurate posting of shipments when applicable, as well as invoice accuracy.
  • Establish and maintain contact with customers, responding to incoming customer inquiries on order specifics and assisting with general information.
  • Utilize proactive and/or reactive approaches to prevent, correct, and inform customers of events that could result in the delivery of products to end users.
  • Maintain current information on Customer Master Data in SAP and complete customer files for historical documentation.
  • Maintain a daily desk routine, including the monitoring of reports to ensure orders are clean and have deliveries, shipments are on time, and invoices are generated.
  • Manage and reconcile inventory at various locations as needed.
  • Provide data to other functional areas as needed.
  • Support month-end closing process.

Requirements

  • Bachelor's Degree Preferred
  • 0-3 years of experience
  • Professional communication, attention to detail, ability to multi-task, and organizational skills
  • Build relationships with customers and promote good customer relations
  • Ability to interact professionally with a wide variety of disciplines
  • Good software skills (Word, Excel, Outlook, etc.)
  • Solid foundational knowledge in the SAP SD module preferred
  • Knowledge of international shipping preferred

About Develon

Develon is a leading manufacturer of heavy equipment, committed to a diverse workforce and equal opportunity employment. We offer a competitive compensation and benefits program, career and skill development support, and opportunities for growth.