Commercial and Industrial Service Manager Lead
5 days ago
Lead a motivated service team in a fast-paced, high-volume environment at Packard Culligan Water. Ensure customer satisfaction and retention while achieving company goals.
About the RoleThis hands-on management position provides leadership through effective communication, process improvement, coaching/training, liaison between service and sales, and mentoring.
Key Responsibilities- Resolve service-related problems and approve billing adjustments as necessary.
- Maintain adequate after-hours response to customer emergencies.
- Ensure appropriate staffing levels, workload distribution, and employee skills to serve customers and meet business needs.
- Provide sufficient training to ensure employees have the skills and information necessary to exceed customers' expectations.
- Develop realistic employee performance objectives tied to dealership goals for employee development and empowerment.
- Maintain the company's assets (plant, fleet, equipment, and other inventory).
- Achieve planned gross margin and revenue targets.
- Conduct regular one-on-one employee and team meetings around employee and company goals.
- A base salary of $80,000 - $110,000 per year, depending on experience.
- Incentives based on performance.
- Opportunities for training and development coordinated through our Corporate Team.
- A newly remodeled facility with great options for group events near the office.
- Zero deductible medical plans, dental, and vision benefits.
- A 401K plan with employer match, tuition reimbursement, and scholarship opportunities.
- Paid time off and paid holidays.
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