Financial Operations Specialist
1 week ago
Securian Financial Group is seeking a Premium Reconciliation Representative to join our team in Madison, WI. This role will be responsible for handling customer service-related inquiries and communicating with various stakeholders to resolve issues.
About Securian Financial
As a Fortune 500 company, we provide life insurance, investment products, and other financial services. Our company values hybrid work as an integral part of our culture, allowing associates to work both virtually and in our offices. We believe in providing a rewarding and fulfilling career, offering comprehensive benefits, and enhancing work-life balance.
Salary Information
The estimated base pay range for this position is $18.27 - $31.73 per hour. Pay may vary depending on job-related factors and individual experience, skills, and knowledge. More information can be discussed with a member of the Talent Acquisition team.
Key Responsibilities
- Handle customer service-related inquiries (calls, emails, and correspondence) for the Madison Branch Office
- Communicate with employers, employees, Wisconsin Department of Employee Trust Funds staff, and Home Office associates to resolve inquiries and solve problems
- Audit and process retirement certifications of coverage
- Reconcile monthly premiums for local and state government employers, annuitants, and directly billed insured
- Verify eligibility for conversions to individual policies
Requirements
- 2+ years' experience in office administration and customer service
- Experience working with accounting, payment reconciliation, or related fields
- Preferred qualifications: experience with Wisconsin Statutes and Wisconsin Administrative Code Rules applicable to the Wisconsin Public Employers Group Life Insurance Program
Benefits
At Securian Financial, we offer a comprehensive range of benefits designed to enhance your professional growth, well-being, and work-life balance, including:
- Paid time off: prorated bank of personal days and vacation time during the first year of hire
- Leave programs: flexible leave programs for parental leave, caregiver leave, bereavement, and military leave
- Company-funded pension plan and 401(k) retirement plan: share in the success of our company
- Health insurance: medical, dental, and vision coverage for associates and their eligible family members
- Volunteer time: support organizations important to you through company-sponsored events and volunteer paid time off
- Associate Resource Groups: build connections and develop meaningful relationships at work through dedicated groups focusing on various interests and affinities
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