Shift Manager/Shift Leader

3 weeks ago

Portland, Oregon, United States DND Groups, Inc. Full time
Job Summary

As a Shift Manager/Shift Leader at DND Groups, Inc., you will play a crucial role in supporting the General Manager and Assistant Manager in executing specific aspects of restaurant operations during scheduled shifts. This position requires strong leadership qualities, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Assist in executing specific aspects of restaurant operations during scheduled shifts.
  • Build a strong relationship with crew members to foster a positive environment for learning and teamwork.
  • Assist the General Manager and Assistant Manager with training and coaching of crew members to build a highly skilled and productive team.
  • Model Dairy Queen and DND Group policies for crew members and encourage them to come together to surpass expectations in service, performance, and safety.
  • Exceed guest expectations by providing high-quality service, a clean environment, and a warm, friendly atmosphere.
  • Build relationships with customers, particularly regular or preferred patrons.
  • Accept direction from the Assistant Manager, General Manager, District Manager, Director of Operations, and the VP of Operations.
  • Handle routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure that each dissatisfied customer leaves happy.
  • Understand the importance of speed of service and resolving bottlenecks in workflow.
  • Ensure that the restaurant is adequately organized and staffed through proper task assignments and break rotation during both peak and non-peak periods.

Requirements
  • High School diploma or equivalent required.
  • Minimum 6+ months of high-volume quick service restaurant experience required.
  • Ability to perform the functions of each crew position, including customer service, product preparation, cash accountability, drive-thru, and back-line food preparation.
  • Possesses the leadership qualities necessary to coach crew on restaurant policies, standards, and customer service.
  • Strong knowledge and application of safe food handling practices.
  • ServSafe certified or approved equivalent.
  • Strong hospitality and customer service skills.
  • Ability to work in and out of different temperature ranges, stand for long periods of time, work around possible allergens, and lift up to 50 pounds.

Benefits and Compensation
  • Flexible schedule.
  • Paid training.
  • Employee discount.
  • Hourly Pay: $15.50 to $16.50 per hour.
  • Hours Available: 20 to 35 hours per week.

Equal Employment Opportunity
DND Groups, Inc. is an equal opportunity employer in every aspect of employment, including but not limited to selection, training, development, and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law.

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